Analyst, Outreach Executive, Team Lead

CVS Health•New York, NY

1d•$19 - $42•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title (Oak Street Health): Outreach Executive Title (CVS): Outreach Executive I/II/III Team Lead Job Grades: Outreach Executive I Team Lead - 106 Outreach Executive II/III Team Lead - 107

Requirements

High school diploma
2-5 years prior relevant experience
Mission oriented
Ability to quickly connect and influence qualified prospects to consider Oak Street Health
Ability to execute and manage individual follow-up and pipeline tasks
Comfortable with navigating external barriers to create a positive experience
Ability to manage priorities simultaneously
Ability to travel locally as needed (market-dependent)
Team player and contributor to the overall effectiveness of the team
US work authorization

Nice To Haves

Sales, community engagement, and/or healthcare experience a plus, but not required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

Responsibilities

Generating leads by effectively engaging Medicare-eligible seniors in the community through event execution and local community outreach
Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
Nurturing prospective patients and engaging with potential for new patients with an ambitious mentality via email, phone, and networking
Collaborating with your Community Relationship Manager (CRM) and other OEs to drive lead generation and community engagement
Effectively and compliantly partner with local Insurance Agents (IAs) to support the growth of Oak Street Health
Independently manage pipeline from prospective patient to new patient, meeting or exceeding individual monthly patient acquisition target.
Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory
Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems
Partner cross-functionally with clinical and operational teammates to maintain patient experience.
Resolving any concerns & complaints new prospects & patients may have by working with prospect to understand the concern or directing the prospect or patient to another employee
Leading team outreach huddles in AM or PM
Supports top of funnel efforts to increase center/regional growth (i.e. field account engagement, event scheduling)
Actively partners with insurance agents to support individual/center/regional growth
Actively partners with service and clinical teams to support collaboration with Outreach
Supports overall growth of region by travel to other centers if needed, along with promotion of harmony and collaboration between outreach and CC sales
Supports onboarding and development of new hires
Adapts to regional and center-level growth needs depending on seasonality and individual need
Supports Regional Director of Growth with schedule management
Other Duties as Assigned by RDG

Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility
medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs