Outreach Counselor

Behavioral Health Network • Somerville, MA

1d

About The Position

The Outreach Counselor provides direct, community-based support to individuals with substance use and mental health needs. The role helps people access resources, build independent living skills, and pursue their personal recovery goals. The counselor provides care management that promotes improved health, independence, and self-sufficiency, and serves as the primary point of contact for individuals on their caseload.

The position involves coordinating with appropriate members of each individual's care team, including primary care physicians, nurses, mental health and substance use providers, and natural supports identified by the individual, with written consent. The counselor transports individuals to appointments and to obtain resources needed for their recovery. The role also requires working knowledge of community services and how to help individuals access health insurance, food and nutritional assistance, housing placement and stabilization, financial and utility assistance, educational and vocational supports, and legal assistance.

BHN describes its work as mission-driven and guided by its HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork. The organization offers ongoing training, mentorship, career development, and advancement opportunities.

Requirements

• High school diploma or GED.
• Strong understanding of addiction and recovery.
• 1–2 years of work experience in a related behavioral health, substance use, and/or human services field.
• Valid driver's license.
• A vehicle for use during all working hours that is registered and insured.

Responsibilities

• Provide direct, community-based support to individuals with substance use and mental health needs.
• Help individuals access resources, build independent living skills, and work toward personal recovery goals.
• Provide care management support that promotes improved health, independence, and self-sufficiency.
• Serve as the primary point of contact for individuals on the caseload and ensure their needs are met.
• Include appropriate members of the individual's care team and natural supports, with the individual's written consent.
• Transport individuals to appointments and to obtain resources needed for their recovery.
• Help individuals access community services, including health insurance, food and nutritional assistance, housing placement and stabilization, financial assistance, utility assistance, educational and vocational supports, and legal assistance.

Benefits

• Generous paid time off (PTO).
• 403(b).
• Educational assistance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.
• Collaborative workplace guided by HEART values.
• Purpose-driven work supporting individuals, families, and communities.
• Work for an organization recognized as a Certified Great Place to Work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED