Outreach Counselor

Hopes Door•Garland, TX

7d•$55,000 - $55,000

About The Position

Hope's Door New Beginning Center (HDNBC), a nonprofit agency providing a continuum of care for people affected by domestic abuse, is hiring an Outreach Counselor. The role uses trauma-informed, evidence-based clinical interventions and different therapeutic approaches to promote clients’ healing and safety. The counselor works from the Garland and Plano outreach offices and remotely, with travel to all HDNBC locations as needed. The position provides intake assessment, safety planning, individual and group counseling, advocacy coordination, and related support to clients. The counselor collaborates with clinical and advocacy staff, maintains timely client records, coordinates referrals with community providers, and helps ensure services are culturally responsive, survivor-centered, and trauma-informed. The role also includes community outreach, consultation for staff and volunteers, participation in agency events and training, and support for clinical interns when applicable.

Requirements

Master’s degree in psychology, counseling, social work, or another related field.
Unrestricted license to practice in Texas: LPC, LPC-A, LCSW, LMSW, LMFT, or LPT.
Two years of practice as a licensed professional in one of the specified disciplines.
Experience counseling parents and families.
Knowledge of and experience working with victims of trauma.
Knowledge of the power and control wheel.
Experience in domestic violence, child abuse, trauma, or related children’s issues.
Experience with individual and group counseling.
Ability to supervise interns.
Ability to work as a team member and independently, set goals, and accomplish work with a sense of urgency.
Ability to be on time and maintain a regular, consistent schedule.
Ability to maintain client and agency confidentiality.
Ability to work with a diverse client population.
Ability to follow safety protocols and agency policies to ensure client safety and well-being.
Ability to travel to all HDNBC locations, including locations in Northeastern Dallas County.

Responsibilities

Receive and assess intake calls to determine clients’ immediate safety and crisis needs.
Conduct virtual and in-person intake assessments to establish safety plans and identify case management, advocacy, and therapeutic-service needs and readiness.
Provide in-person individual and group counseling sessions.
Support clients by attending court hearings.
Maintain weekly utilization at or above agency standards.
Participate in individual client staffing meetings, team meetings, and multidisciplinary meetings.
Maintain case files and enter treatment plans, case notes, telephone consultations, referrals, and other information into the agency database in a timely manner.
Communicate on an ongoing basis with the Senior Manager of Clinical Services and the advocacy team.
Assist with adult intakes and counseling to ensure clients are seen in a timely manner.
Research best practices and help ensure services for domestic-violence survivors are culturally responsive, survivor-centered, and trauma-informed.
Develop and maintain relationships with community service providers and organizations to coordinate services and facilitate referrals.
Provide consultation to staff and volunteers as needed.
Provide on-call staff backup as needed.
Maintain current licensure, certifications, and group affiliations.
Attend agency-related domestic violence and ethics training.
Participate in agency-related speaking engagements and educational opportunities.
Comply with clinical services program policies and procedures.
Initiate changes to protocols, forms, and reports to better serve clients and agency needs.
Conduct community outreach as needed.
Assist with training and supporting clinical interns, if applicable.
Participate in agency events.
Perform other duties as assigned.