Outreach Counselor Support

Manufacturing Engineering System•Waipahu, HI

6d•$0 - $31

About The Position

The Outreach Counselor Support candidate must be flexible to the needs of the mission. The role provides education counseling and related support to authorized clients, including Soldiers and Families, in accordance with Army policy, program guidance, site procedures, and applicable regulatory directives. Counseling may be conducted face-to-face or electronically. The position supports education planning, school and financial aid applications, veterans’ education benefits, Army education programs, Soldier readiness assessments, transitions, reporting, and customer case resolution. This is a civilian position and does not require military service.

Requirements

Ability to read, write, speak, enunciate clearly, and fully comprehend English.
Knowledge of U.S. postsecondary education, Soldier development programs, and career guidance and planning techniques.
Bachelor’s degree in any area of study from a college or university accredited by a U.S. Department of Education-recognized national or regional accrediting agency.
At least 24 semester hours in one or a combination of Tests and Measurement, Adult Education, Educational Program Administration, Curriculum Development or Design, Teaching Methods, Guidance and Counseling, Career Planning, and Occupational Information; these hours may be included in or supplement the bachelor’s degree.
At least one year of relevant adult education counseling experience.
A National Agency Check with Investigation (NACI) is required.

Responsibilities

Assist clients in establishing education goals, developing plans to achieve them, and monitoring progress.
Follow site Standard Operating Procedures (SOPs) and other written Government directives.
Provide individual and group counseling sessions to authorized clients, face-to-face or electronically, in accordance with current Army policy and program guidance.
Accurately document counseling sessions, participation, progress, tuition assistance issues, and grade resolution in clients’ education records in accordance with AR 621-5 and applicable written directives.
Assist with resolutions and automated counseling transactions.
Provide information and advice about veterans’ education benefits.
Assist clients with admission requirements for military schools and programs, including USMAPS, Army Green to Gold, and the Health Professions Scholarship Program.
Assist with school admission, MGIB, Post-9/11 GI Bill, FAFSA, scholarship, and other student and financial aid applications.
Conduct briefings on ACES programs and services.
Provide education transition counseling to meet the interests and needs of transitioning Soldiers and Families.
Provide counseling support services to transitioning Soldiers and Families unless otherwise provided through a separate contract.
Support transition counseling by helping clients establish education goals and individual education plans; interpreting test data and capability or needs assessments; assisting with school and financial aid applications; and helping clients maximize veterans’ education benefits, scholarships, and other resources.
Facilitate the Higher Education Track for transitioning Service members, potentially at multiple locations.
Prepare usage and other reports in accordance with Army, DoD, and other regulatory guidance.
Facilitate enrollment in current and emerging ACES Programs supporting the Soldier Life Cycle.
Schedule appropriate tests and assessments, interpret results, and counsel clients regarding readiness to participate in ACES programs.
Resolve queued Soldier Customer Relation Management (CRM) cases.
Use ACES customer management systems, such as the Customer Management Tool (CMT).
Support special events as requested by the ESO, such as college fairs and graduations.
Assist clients in calculating promotion points and preparing promotion point memorandums.
Maintain a clean, neat, professional, and orderly personal work area or office.
Ensure computers and peripherals are clean and operational.