Outreach Coach & LifNav (Case Management Specialist) (5865)

THE SALVATION ARMY•Nashville, TN

3d•Hybrid

About The Position

This position is responsible for interviewing, accepting, and providing comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program. The role requires understanding the uniqueness of the client’s history to determine the most effective program plans, developing comprehensive program plans/goals, and evaluating client's progress through mentoring and counseling sessions. The specialist will also serve as an advocate for the client to acquire services that will enable them to functionally cope with their environment and ensure constant compliance with funding requirements.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field
Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources
Valid State Drivers License

Nice To Haves

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Establishes unique, comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records client’s disposition and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc.
Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; and enters pertinent information into the established Homeless Management Information System (HMIS).
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.