Outreach Case Manager

CCSWW•Bremerton, WA

27d•$25 - $32•Hybrid

About The Position

The Housing and Essential Needs (HEN) program is a statewide initiative implemented by Catholic Community Services in partnership with Kitsap County and the Washington State Department of Commerce. This program provides funding for eligible DSHS clients enrolled in Medical Care Services (MCS) and ABD to cover expenses such as rent, utilities, temporary hotel stays, and essential items. The Outreach Case Manager plays a crucial role in delivering these benefits within Kitsap County.

Requirements

Post-secondary education in a social services field or a minimum of 2-year experience working with individuals and/or families with complex needs.
Applicant must successfully pass required background checks prior to an offer of employment.
Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
Excellent written and oral communication.
Good office computer skills, with ability to maintain complex client records and update databases including HVIIS.
Commitment to working within the mission, goals and objective of Catholic Community.
Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
Mental health and/or crisis intervention experience.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
Must have reliable transportation, valid driver's license, and automobile insurance and ability to transport clients in your personal vehicle.
Must have an acceptable driving record per CCS' driving policy. (Required to provide current driving abstract).

Nice To Haves

Bachelor or Master's Degree in Social Work or related field.

Responsibilities

Completes intake for the HEN Program.
Coordinate with the local Coordinated Entry provider to assure that clients are screened and placed into a priority pool based on vulnerability.
Answer telephone and conduct phone interviews to gather information regarding eligibility for the HEN Program.
Provide Case Management services for vulnerable clients who have difficulty accessing housing and resources.
Create client directed service plans.
Transport clients to visit housing opportunities.
Advocate on behalf of clients.
Assist clients in connecting to resources that help them overcome barriers.
Provide HEN Intakes in the Bremerton Office and maintains the Poulsbo office space, staffing one day per week.
Establish other sites within Kitsap County to conduct intakes in order create easier access to HEN benefits for those who do not reside in Bremerton.
Ensure strict compliance with all CHG guidelines.
Work to establish connections with resources including prospective landlords.
Prepare and organize client files, mail out information and documents to clients and vendors.
Maintain excellent and complete client files with timely case notes, and documentation.
Data entry and filing of confidential records.
Provide follow up with clients who are transitioning or who have already transitioned in order to make sure outcomes are recorded accurately.
Input data into HMIS in a timely manner.
Assist in maintaining and create forms, create orders for supplies, essential needs items.
Track incoming rent request and maintain in organized file.
Prepare rent request spreadsheet for accounting.
Respond to client requests when Program Manager is not available.
Create Purchase orders at Program Managers request.
Ensure services are provided in a setting that provides for the safety of the individual and agency staff members.
If an individual is in crisis, remain with them in order to provide stabilization and support until the crisis is resolved or a referral to another service is accomplished.
Assure communication and coordination with the individual's mental health care provider, if indicated and appropriate.
Document each telephone and in-person crisis response.
Crisis telephone support as needed.
Crisis Out & Reach services as needed.