Outreach Case Manager

Trinity Health • Atlanta, GA

3d • Onsite

About The Position

Mercy Care is seeking a compassionate Outreach Case Manager to engage individuals experiencing homelessness (PEH) and connect them with essential health and housing services. This role is critical to our mission of providing whole-person care to Atlanta’s most vulnerable populations.

Requirements

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field — OR — at least 3 years of relevant experience.
• Experience working with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources and services for vulnerable populations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication, organizational, and interpersonal skills.
• Compassionate, non-judgmental, and culturally sensitive approach to working with clients.
• Ability to maintain confidentiality and follow ethical guidelines in all professional interactions.
• Proficient in Microsoft Office and case management software.
• Valid Georgia driver’s license required.

Responsibilities

• Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care’s medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level