Outreach Care Coordinator - Aurora/North Seattle

Evergreen Treatment Services • Seattle, WA

33d • Onsite

About The Position

Evergreen Treatment Services (ETS) has been dedicated to transforming lives through innovative addiction and social services in Western Washington for over 50 years. The REACH Program, part of ETS, focuses on individuals experiencing homelessness and behavioral health conditions, aiming to foster community health and safety through outreach, relationship building, healing interventions, and systems advocacy for people who use drugs. REACH provides outreach-based care coordination, multidisciplinary clinical services, and support for accessing and maintaining housing, all grounded in harm reduction principles that respect individual dignity and stages of change. The program actively incorporates a racial equity lens to dismantle systems of oppression and address historical trauma. The goal is to build a robust behavioral health response that diverts individuals from the criminal legal system by rebuilding community and providing services for marginalized populations to thrive. REACH offers a range of services, from survival support to linkages with housing, legal assistance, healthcare, entitlements, and accessible treatment for substance use and mental health conditions. The team is committed to creating a welcoming environment and providing tailored services, valuing diversity of lived experience, racial equity, social justice, hard work, creativity, and a good sense of humor. Individuals impacted by the criminal legal system are encouraged to apply.

Requirements

• High school diploma or equivalent required.
• A minimum of two years’ experience in work related to social work or outreach programs.
• Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions.
• Understanding and skilled at working with complex governmental and community partners to maintain service provision to clients.
• Must be able to pass a Washington State Patrol criminal background check.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong interpersonal skills and verbal/written communication skills.
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to work very independently and seek supervision when appropriate.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes.
• Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Nice To Haves

• Undergraduate degree with coursework in the social service field preferred.
• Experience providing services from a harm reduction perspective is highly desirable.
• Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.

Responsibilities

• Provide outreach to individuals experiencing homelessness in Seattle D5 to conduct health and needs assessments and provide recommendations for services and resource distribution.
• Visit locations where individuals experiencing homelessness are situated to make contact and explain the program's approach.
• Assess client needs for mental health, primary medical care, and substance use, focusing on harm reduction and their stage of change.
• Assess the scope of needs within the unhoused client population in D5 and collaborate with government and community partners to advocate for adequate services.
• Refer clients to resources and services and support their continued engagement with services.
• Develop and maintain positive working relationships with program partners and referral sources to ensure effective interagency collaboration and prevent service duplication.
• Participate in case conferencing meetings with outreach and homeless service providers to discuss clients with significant barriers.
• Maintain up-to-date data according to REACH Outreach standards for care coordination and accurate site information.
• Document activities in compliance with agency, contract, state, and federal requirements.
• Connect with government and community entities to foster a coordinated system response, which may include collaboration with City and County coordinators, public health assessments, care coordination, hygiene and sanitation services, waste removal, law enforcement coordination, and benefits assistance.
• Participate in relevant stakeholder, government entity, and community meetings to contribute to an effective system response.
• Maintain professional and ethical confidentiality practices when communicating with community partners to protect client privacy and advocate for client needs.
• Utilize clinical supervision, psychiatric consultation, and peer support for clinical intervention strategies, countertransference, resource development, self-care, and burnout prevention.
• Provide services consistent with ETS/REACH program policies and procedures.
• Attend REACH team meetings and other required meetings.
• Perform additional duties as assigned.

Benefits

• The posted salary range represents the full compensation band for the position. New hires are typically placed at the base of the range, plus up to $2,000 total for bilingual skills and/or higher education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED