Outreach Assistant - Naval Station Great Lakes

Leidos•Great Lakes, IL

10d•Onsite

About The Position

The Outreach Assistant supports the Field Consultant for the Leidos Military OneSource program by providing coverage at events and conducting outreach when the Field Consultant cannot attend. The role educates Service members, their families, military leadership, and service providers about Military OneSource and community resources and services. It supports Government-directed and approved installation events in coordination with the State Field Consultant and Regional Outreach OA Coordinator, and connects Active Duty, National Guard, and Reserve families with Federal, state, local, and nonprofit resources. The position is performed on an as-needed, sporadic basis. Candidates must be U.S. citizens with military installation access, live within 40 miles of the installation, and be able to obtain and maintain a Public Trust Clearance. The Outreach Assistant is expected to have a current military affiliation, understand military culture and command structures, and maintain a welcoming, professional presence while engaging with the military community. The role also involves setting up and managing outreach displays and materials, responding to inquiries, documenting outreach activity, and maintaining required program records.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience.
Current military affiliation, such as Active Duty, National Guard, Reserve, military spouse, military retiree, or DoD civilian.
Authorized access to military installations; access must be maintained.
At least two years of experience providing customer service, outreach, community engagement, or related support services.
Demonstrated knowledge of military culture, military family lifestyles, and military command structures.
Excellent presentation and verbal communication skills, including the ability to engage diverse audiences.
Excellent interpersonal skills and the ability to establish rapport with military service members, families, leadership, and community partners.
Ability to professionally represent the Military OneSource Program at outreach events, briefings, and community engagements.
Ability to work independently, exercise sound judgment, and maintain professionalism in a public-facing environment.
Ability to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.
Successfully complete required program training and maintain knowledge of Military OneSource services, resources, and program updates.
Ability to obtain and maintain required background checks, credentials, and installation access requirements.
Must be a U.S. citizen, have military base access, and be located within 40 miles of the base location.
Must be able to obtain and maintain a Public Trust Clearance.

Nice To Haves

Experience speaking to individuals and small groups, providing presentations, or conducting informational briefings.

Responsibilities

Represent Military OneSource at military installation and community outreach events when the Field Consultant is unavailable, acting as a knowledgeable and professional ambassador for program services and resources.
Educate Service members, families, military leadership, and service providers about Military OneSource resources and services as an installation subject matter expert.
Conduct installation-level community capacity-building activities by educating military and civilian service providers about program resources and services.
Identify Government-approved family programs and community resources for possible inclusion in the community resource finder, subject to Government review and approval.
Document and report outreach efforts, services provided, and identified gaps in service availability to inform program improvements and strategic outreach.
Comply with program reporting requirements and documentation standards.
Set up, maintain, and manage informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
Engage military service members, families, and community partners to increase awareness of Military OneSource programs, benefits, and support services.
Respond to inquiries, address concerns, and connect individuals with appropriate resources.
Provide accurate and consistent information about Military OneSource services, military family support programs, and community resources.
Coordinate support for Government-directed and approved installation events with the State Field Consultant and Regional Outreach OA Coordinator.