Outreach and Student Recruitment, Coyote Ambassador - Federal Work Study Student Assistant

California State University, San Bernardino•San Bernardino, CA

5d•Onsite

About The Position

Are you passionate about CSUSB and excited to help future Coyotes feel at home on campus? Join our team as a Campus Tour Ambassador and become one of the friendly faces that welcomes prospective students and families to CSUSB! As a Campus Tour Ambassador, you will play an important role in creating meaningful experiences for visitors by leading campus tours, assisting with outreach events, and supporting the daily operations of the Office of Outreach and Student Recruitment.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate).
Eligible to work in the United States.
Payroll Requirement: Social Security Card.

Nice To Haves

Previous customer service or public speaking experience
Involvement in student organizations, athletics, or campus activities
Comfortable speaking in front of groups
Bilingual students are encouraged to apply
Passion for helping prospective students succeed
CA Driver’s License

Responsibilities

Provide clerical assistance, including answering phones, emails, and handling inquiries.
Schedule campus tours and maintain the physical and virtual tours calendar.
Dispense information about campus programs, activities, and policies to visitors and guests.
Assist with welcoming prospective students and providing parking information and directions.
Assist with maintaining student databases and CRM processes.
Help maintain inventory and organize materials for campus events.
Assist in creating swag bags for outreach events.
Conduct individual, group, and VIP campus tours, both in-person and virtually.
Deliver engaging admissions presentations and answer questions from tour guests.
Create memorable experiences that positively represent CSUSB to all guests.
Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history.
Support professional staff regarding student ambassadors’ on campus tour protocols and university resources.
Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings (advance notice will be provided).
Greet visitors during events, providing assistance and information as needed.
Serve on student panels to discuss college experiences and the benefits of attaining a degree.
Participate in social media postings for the office to promote events and campus life.
Prepare materials to send via mail and respond to general student inquiries.
Perform other duties as assigned by the supervisor and/or lead.