Outreach and Student Recruitment, Coyote Ambassador - Federal Work Study Student Assistant

CSU Careers•San Bernardino, CA

4d•Onsite

About The Position

This role is for a Federal Work-Study Student Assistant position at CSUSB, focusing on outreach and student recruitment. The Campus Tour Ambassador will be a friendly face welcoming prospective students and families to CSUSB. This role involves leading campus tours, assisting with outreach events, and supporting the daily operations of the Office of Outreach and Student Recruitment. The position aims to create meaningful experiences for visitors and help future Coyotes feel at home on campus.

Requirements

Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year.
Must maintain Satisfactory Academic Progress standards.
Must be enrolled in at least half-time (6 units undergraduate; 3 units graduate) per semester.
Must have a federal need of at least $2,000.
Submit all requested financial aid documentation from your To-Do-List by the due date.
Must have an official award notification from the Financial Aid Office.
Must be a U.S. citizen, eligible non-citizen, or permanent resident.
Ability to learn and perform assigned work.
Ability to follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels.
Ability to read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate).
Eligible to work in the United States.
Social Security Card.
Reside in the State of California.
Satisfactory completion of a background check (including a criminal records check) may be required.
Possession of a valid Driver's License may be required.
Verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

Previous customer service or public speaking experience.
Involvement in student organizations, athletics, or campus activities.
Comfortable speaking in front of groups.
Bilingual students are encouraged to apply.
Passion for helping prospective students succeed.
CA Driver’s License

Responsibilities

Lead engaging walking tours for prospective students, families, schools, and special guests.
Share personal experiences and knowledge about student life, academics, admissions, and campus resources.
Represent CSUSB with professionalism, enthusiasm, and school spirit.
Answer visitor questions and help create a welcoming environment.
Assist with recruitment events.
Support outreach presentations and student panels.
Help promote events and campus life through social media and outreach activities.
Answer phones and emails and assist with office operations.
Provide clerical assistance, including answering phones, emails, and handling inquiries.
Schedule campus tours and maintain the physical and virtual tours calendar.
Dispense information about campus programs, activities, and policies to visitors and guests.
Assist with welcoming prospective students and providing parking information and directions.
Assist with maintaining student databases and CRM processes.
Help maintain inventory and organize materials for campus events.
Assist in creating swag bags for outreach events.
Conduct individual, group, and VIP campus tours, both in-person and virtually.
Deliver engaging admissions presentations and answer questions from tour guests.
Create memorable experiences that positively represent CSUSB to all guests.
Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history.
Support professional staff regarding student ambassadors’ on campus tour protocols and university resources.
Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings (advance notice will be provided).
Greet visitors during events, providing assistance and information as needed.
Serve on student panels to discuss college experiences and the benefits of attaining a degree.
Participate in social media postings for the office to promote events and campus life.
Prepare materials to send via mail and respond to general student inquiries.
Perform other duties as assigned by the supervisor and/or lead.