Outreach and Enrollment Specialist

City of Albuquerque•Albuquerque, NM

1d•Hybrid

About The Position

Oversee the Eligibility, Recruitment, Selection, Enrollment & Attendance (ERSEA) services; serve as the main point of contact for services; collaborate with community partners; provide training to staff; ensure compliance with city, state, federal and organizational guidelines. This is a safety sensitive position subject to random drug/alcohol testing. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Essential and Supplemental Functions ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation. Oversee the Eligibility, Recruitment, Selection, Enrollment & Attendance (ERSEA) content area services; serve as the main point of contact for services; ensure compliance with city, state, federal and organizational guidelines. Develop and provide training in ERSEA content areas to ensure continuous learning through training, observation and coaching; develop training schedules; ensure staff and visitors abide by outlined procedures in completing attendance, documenting issues and conducting follow-up; provide training to families as needed. Develop and implement a system to monitor program performance and quality of services including performing file reviews, analysis of data and conducting family interviews; ensure program is meeting needs of eligible families. Monitor and maintain program waiting lists ranking children in accordance to selection criteria; contact families as needed to update information and/or re-submit applications; respond to inquiries from families of prospective enrollees regarding program services, enrollment and/or waitlist status; utilize the Eligibility list as needed. Monitor intra-agency referrals and ensure timely access to resources and services for high-need children and/or families. Develop and implement a recruitment plan including establishing and maintaining an outreach and recruitment process to increase enrollment of eligible children and to obtain and maintain full enrollment in programs; coordinate with community providers. Recruit families to participate in center and home related program activities. Receive and respond to classroom requests for program services including, but not limited to, facilitation of Family Team Meetings; provide intervention strategies as needed. Ensure program database and record-keeping and filing systems are accurate, updated, monitored and maintained; develop, prepare and present a variety of program reports; conduct program audits; report findings; create performance improvement plans (PIP) as needed. Recommend and assist in the development and implementation of goals, objectives and policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements. Participate in the preparation and administration of assigned budget; submit budget recommendations; monitor expenditures. Prepares and distribute program information to staff and families. Prepare, develop and assist in the completion of a variety of program reports and assessments including, but not limited to: annual Self and Community Assessment, program/agency planning and ERSEA written plan; coordinate with applicable program management to ensure proper governing body approval. SUPPLEMENTAL FUNCTIONS: Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of Eligibility, Recruitment, Selection, Enrollment & Attendance in early childhood. Perform related duties and responsibilities as required.

Requirements

Bachelor's degree from an accredited college or university in social work or family studies.
Three (3) years of experience in determining eligibility and conducting enrollment and recruitment in social service programs.
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
Possession of a valid C.P.R. certificate within six (6) months from date of hire.
Possession of a valid First Aid certificate within six (6) months from date of hire.

Nice To Haves

Bilingual (Spanish/English) preferred.

Responsibilities

Oversee the Eligibility, Recruitment, Selection, Enrollment & Attendance (ERSEA) content area services.
Serve as the main point of contact for ERSEA services.
Ensure compliance with city, state, federal and organizational guidelines for ERSEA.
Develop and provide training in ERSEA content areas to staff.
Develop training schedules.
Ensure staff and visitors abide by outlined procedures in completing attendance, documenting issues and conducting follow-up.
Provide training to families as needed.
Develop and implement a system to monitor program performance and quality of services.
Perform file reviews, analysis of data and conduct family interviews.
Ensure program is meeting the needs of eligible families.
Monitor and maintain program waiting lists, ranking children according to selection criteria.
Contact families as needed to update information and/or re-submit applications.
Respond to inquiries from families of prospective enrollees regarding program services, enrollment and/or waitlist status.
Utilize the Eligibility list as needed.
Monitor intra-agency referrals and ensure timely access to resources and services for high-need children and/or families.
Develop and implement a recruitment plan to increase enrollment of eligible children and maintain full enrollment.
Establish and maintain an outreach and recruitment process.
Coordinate with community providers.
Recruit families to participate in center and home related program activities.
Receive and respond to classroom requests for program services.
Facilitate Family Team Meetings.
Provide intervention strategies as needed.
Ensure program database and record-keeping and filing systems are accurate, updated, monitored and maintained.
Develop, prepare and present a variety of program reports.
Conduct program audits and report findings.
Create performance improvement plans (PIP) as needed.
Recommend and assist in the development and implementation of goals, objectives and policies and procedures.
Monitor work activities to ensure compliance with established policies and procedures.
Make recommendations for changes and improvements.
Participate in the preparation and administration of assigned budget.
Submit budget recommendations.
Monitor expenditures.
Prepare and distribute program information to staff and families.
Prepare, develop and assist in the completion of a variety of program reports and assessments.
Coordinate with applicable program management to ensure proper governing body approval.
Attend and participate in professional group meetings.
Stay abreast of new trends and innovations in the field of Eligibility, Recruitment, Selection, Enrollment & Attendance in early childhood.
Perform related duties and responsibilities as required.