Outreach and Enrollment Counselor

Neighborhood Healthcare•Poway, CA

2d•Hybrid

About The Position

The Outreach and Enrollment Counselor will conduct outreach and in-reach, educate, and assist clients enrolling in affordable health insurance coverage through Covered CA, Medi-Cal, Medicare, or the Children’s Health Insurance Program as well as non-health insurance programs such as Cal Fresh. Work schedule: Monday-Friday, 8:00 am-4:30 pm. (Monday/Friday will be in Escondido. Tuesday/Wednesday/Thursday will be in Poway.)This position requires availability to work evenings and weekends as needed to support community events/meetings. While the standard schedule for this role is 40 hours per week, flexibility is provided and weekday hours can be adjusted when weekend/evening work is required.

Requirements

High school/GED required
Covered California certification required within 90 days of employment
Valid CA driver’s license and proof of auto insurance required
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 50 lbs/weight
Ability to stand for long periods of time
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safe work practices
Follow all safety procedures and report unsafe conditions
Use appropriate body mechanics to ensure an injury free environment
Be familiar with location of nearest fire extinguisher and emergency exits
Follow all infection control procedures including blood-borne pathogen protocols
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Nice To Haves

One year of experience in government or community program eligibility/screening for Medi-Cal or Medi-Cal for families preferred
Certified Enrollment Counselor for Covered CA experience preferred
Bilingual (English/Spanish) highly preferred
Knowledgeable about and experience with health care and social service resources in the community preferred

Responsibilities

Conducts outreach activities and presentations at school and community events such as health fairs, churches, farmers markets, grocery stores, and local businesses; events may be scheduled during weekday, evening or on weekends
Networks and establishes community relationships and partnerships
Understands and complies with monthly and yearly end goals and objectives in the various grant contracts and maintains complete data for monthly reporting
Supports NHC efforts for patient retention as well as increasing new patient growth
Presents health concepts to individuals and small groups
Disseminates information about affordable health insurance coverage to families and individuals
Conduct in-reach phone calls to current patients to offer enrollment assistance
Provides enrollment assistance in affordable health insurance coverage through Covered CA, Medi-Cal and the Children’s Health Insurance Program as appropriate
Provides education and enrollment assistance for the CalFresh program
Provides education on other community resources and assistance programs, such as SDG&E CARE program
Assists the applicant with questions regarding health insurance, healthcare access and other resources and ensures enrollment process is completed
Refers applicants to their medical home and other needed resources at time of application completion
Receives referrals from collaborating and partner agencies
Performs inter-departmental referrals for patient in need of medical, dental, and behavioral health services or other available services
Provides coverage updates to clients regarding their affordable health insurance
Attends meetings and trainings necessary for the position sustainment and growth
Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities
Shares feedback from patient experiences to improve access to health care
Keeps self and others informed of organizational activities and promotes mission and goals
Conducts patient referrals to assigned Medicare agents as required
Assists in the efforts to retain patients and support efforts at eliminating patient attrition