Outreach and Access Coordinator IHCI

Community Health Network • Indianapolis, IN

4d • Remote

About The Position

The Innovative Healthcare Collaborative of Indiana LLC (IHCI) is a company formed through the partnership of Community Health Network (CHNw) and Deaconess Health System (DHS). Both CHNw and DHS place high importance on continuing and advancing population health and value-based care to improve patient health outcomes. The Outreach and Access Specialist with the Innovative Healthcare Collaborative of Indiana LLC (IHCI) supports population health and attribution initiatives through proactive patient outreach and scheduling efforts. This role helps connect patients to their attributed providers, improve continuity of care, close care gaps, and increase access to preventive services across the network. Working collaboratively with care teams, access centers, and internal partners, this position plays a key role in improving quality outcomes and enhancing the overall patient experience.

Requirements

• High School Diploma or GED required.
• Minimum one (1) year of experience in healthcare, patient access, scheduling, or customer service.
• Minimum one (1) year of experience managing high-volume outbound calls or outreach activities.
• Minimum one (1) year of experience utilizing Epic or a comparable electronic health record (EHR) system.
• Strong organizational, communication, and customer service skills.
• Ability to multitask and prioritize work in a fast-paced environment.

Nice To Haves

• Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

Responsibilities

• Conduct high-volume outbound patient outreach to schedule Annual Wellness Visits (AWVs), preventive care services, and primary care appointments.
• Accurately document outreach activities, scheduling outcomes, and patient interactions within the electronic medical record.
• Educate patients regarding preventive care services, continuity of care, and available access options.
• Identify and help address barriers that may impact patient scheduling and engagement.
• Meet established productivity, scheduling, and quality performance goals.
• Collaborate with care teams, access centers, and internal stakeholders to ensure coordinated patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED