Outreach and Enrollment Coordinator
About The Position
This is a community-facing role that combines outreach, education, enrollment assistance, and benefits navigation. Coordinators must be approachable, organized, and committed to helping individuals overcome barriers to healthcare access. Success in this role means building trusted relationships in the community, accurately guiding clients through complex enrollment processes, resolving coverage barriers, and ensuring individuals and families remain connected to the healthcare services they need. You'll help expand access to care, improve continuity of coverage, and support positive health outcomes for vulnerable populations.
Requirements
- High School Diploma or GED required
- Minimum two (2) years of experience in health insurance enrollment, eligibility determination, patient financial services, benefits navigation, care coordination, customer service, or a related healthcare or human services role; or an equivalent combination of education and experience
- Ability to obtain and maintain Certified Enrollment Counselor (CEC) certification within 90 days of hire
- Bilingual English/Spanish required
Nice To Haves
- Experience working with Medi-Cal, Medicare, Covered California, managed care organizations, or public benefit programs strongly preferred
- Experience working with individuals experiencing financial hardship, housing instability, or other barriers to healthcare access preferred
Responsibilities
- Conduct outreach to individuals, families, and community partners to increase awareness of available health coverage programs and services
- Provide education regarding health insurance options, eligibility requirements, enrollment processes, and available community resources
- Participate in outreach events, health fairs, enrollment activities, and community engagement efforts
- Conduct eligibility screenings and assist clients with enrollment in Medi-Cal, Covered California, managed care plans, and other available health coverage programs
- Complete applications, gather required documentation, and help resolve barriers that may delay or prevent enrollment
- Monitor application status, renewals, redeterminations, and follow-up activities to support continuity of coverage
- Coordinate with clients, county eligibility workers, managed care organizations, healthcare providers, and community partners to address enrollment issues
- Connect clients to supportive services, including transportation, nutrition assistance, housing resources, and other community-based programs, as appropriate
- Maintain timely, accurate documentation of outreach, enrollment, and client engagement activities
- Support care coordination efforts and collaborate with interdisciplinary teams to promote access to healthcare services
Benefits
- medical, dental, and vision coverage
- retirement plan options
- paid time off
- professional development opportunities
- wellness programs
- employee assistance resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
