Outreach Analyst - Bilingual (Spanish)

CAI•Boca Raton, FL

10d•Onsite

About The Position

We are looking for a motivated Outreach Analyst - Bilingual (Spanish) ready to take us to the next level! If you have strong customer service experience and bilingual Spanish-speaking skills and are looking for your next career move, apply now. We are looking for an Outreach Analyst – Bilingual (Spanish) to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, and on-site in Boca Raton, Fl. With employees expected to work onsite 5 days per week. This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays. Only work authorizations that will not require sponsorship now or in the future will be considered.

Requirements

Ability to fluently communicate in Spanish and English verbally and in writing
Valid driver’s license is required
Strong face-to-face or phone customer service experience
Strong knowledge of principles and processes for providing customer service
Ability to maintain composure in a fast-paced environment
Ability to use internet applications and Microsoft Office Products
Ability to research and analyze information
Strong time management skills
Must be able to lift and carry up to 50 pounds to assist with equipment setup, including tents as part of event preparations

Nice To Haves

Knowledge of the SunPass Program

Responsibilities

Provide assistance to SunPass customers and potential customers at outreach events throughout the State, addressing inquiries related to the SunPass program
Utilize product knowledge, strong work ethics, effective time management, and excellent customer service skills to meet performance standards that positively represent the SunPass brand
Prepare outreach activity reports and provide feedback to assist with program improvements
Perform other duties or special projects as required