Outreach Account Manager-Lab Services

INSIGHT Surgical Hospital • Chicago, IL

2d • Hybrid

About The Position

The Outreach Account Manager is responsible for developing, maintaining, and growing laboratory outreach business through excellent customer service and strategic relationship management. This position serves as the primary contact for physician offices, clinics, hospitals, and other healthcare organizations utilizing Insight Hospital Laboratory services.

Requirements

• Bachelor's degree preferred (Business, Healthcare Administration, Marketing, or Laboratory Science).
• Associate degree with equivalent healthcare experience considered.
• Minimum 2 years of healthcare sales, laboratory outreach, physician relations, or account management experience.
• Laboratory experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving skills.
• Valid driver's license with reliable transportation.

Nice To Haves

• Clinical laboratory operations
• Laboratory outreach programs
• Physician office relationships
• Healthcare marketing
• EMR/LIS experience (Cerner preferred)

Responsibilities

• Develop new outreach accounts and business opportunities.
• Maintain relationships with existing clients.
• Perform routine client visits.
• Educate providers regarding laboratory testing and services.
• Coordinate implementation of new outreach accounts.
• Assist clients with laboratory ordering processes and specimen requirements.
• Coordinate specimen pickup schedules.
• Monitor client satisfaction and resolve service issues.
• Track outreach volumes and prepare monthly reports.
• Collaborate with laboratory operations to improve turnaround times.
• Participate in sales presentations and marketing initiatives.
• Attend networking and community events representing the laboratory.
• Assist with contract implementation and service expansion.

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree