CONNECTIONS - OUTPATIENT THERAPY OFFICE STAFF SPECIALIST/RECEPTIONIST

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

8d • Onsite

About The Position

Mountain View Hospital is looking for an Outpatient Therapy Office Staff Specialist to join our team! This role is responsible for arranging the efficient and orderly admission of patients for hospital-based outpatient testing or procedures. The specialist ensures patient information is collected accurately, patients are informed of hospital policies, and that required admission information is entered into the computer system. Additionally, this role involves auditing medical records and charges for accuracy to assist the business office with timely and accurate billing, and distributing appropriate information to ancillary departments. A key performance indicator for this role is maintaining a 95% accuracy rate on all admissions.

Requirements

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to use hospital information system, fax machine and operate computer functions and software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

• Responsible for pre-registering patients for scheduled admissions and outpatient procedures, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Discharge patients when needed.
• Assists with Occurrence Codes, KX modifiers, and G-Codes.
• Send for Prior Authorizations for insurance companies and keep an accurate count of all services for Prior Authorizations.
• Communicates appropriately and clearly to the supervisor, coworkers, service provider’s parents, and physicians.
• Maintains department records, reports, and files as required.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments and record payment.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Maintains a good working relationship both within the department and with other departments.
• Participates in the educational program, completes annual educational requirements, and attends in-service meetings as required.
• Attends all other meetings as required.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED