Outpatient Technician

Boston Health Care for the Homeless Program•Boston, MA

1d•Onsite

About The Position

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face. Hours: Full-time, 40 hours per week, actual schedule to be determined Union: Yes Union Name: 1199SEIU Patient Facing: Yes The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response. This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma. The Outpatient Technician also serves as a key staffing bridge, helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners.

Requirements

Current Emergency Medical Technician (EMT) certification required
Basic Life Support (BLS) certification required
1 or more years working on an ambulance required
Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required
Bilingual (Spanish, Haitian creole) preferred
Training in de-escalation techniques and crisis management
Experience working with underserved or homeless populations; experience with psych
Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions
Cultural awareness, crisis intervention and de-escalation skills
Strong situational awareness and sound judgment
Team collaboration, flexibility, multitasking, and organization skills

Nice To Haves

Bilingual (Spanish, Haitian creole)

Responsibilities

Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance
Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation)
Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately
Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities
Assist with sedation monitoring, ensuring safety and reporting changes promptly
Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff
Maintain accurate and timely documentation in accordance with clinic protocols
Support clinic workflow, organization, and patient flow to ensure efficient operations
Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable
Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations