Outpatient Stroke Program Coordinator

UBMD Physicians Group•Buffalo, NY

1d•$25 - $32•Onsite

About The Position

The Outpatient Stroke Program Coordinator provides administrative support for the daily operations and continued development of UBMD Neurology’s outpatient stroke program. The coordinator serves as a primary point of contact for patients and families and manages scheduling, patient communication, referrals, and coordination of outpatient services in collaboration with stroke nurse practitioners, physicians, and the dedicated stroke RN. The role also supports the development and improvement of program workflows, including Transitional Care Management (TCM) and implantable loop recorder (ILR) services. Responsibilities include helping coordinate post-stroke follow-up, tracking referrals and appointments, supporting ILR program administration, and improving administrative processes within Epic.

Requirements

Experience in medical administration, patient care coordination, or outpatient healthcare operations.
Excellent interpersonal and patient communication skills.
Strong organizational skills and ability to manage competing priorities independently.
Experience with electronic medical records and scheduling systems.
Ability to identify workflow issues, problem-solve, and collaborate with clinical staff.
Professionalism, reliability, attention to detail, and commitment to patient-centered care.

Nice To Haves

Bachelor’s degree in business administration, healthcare administration, or a related field, or equivalent relevant experience.
Previous experience in an outpatient medical practice, specialty healthcare setting, or care coordination role.
Experience developing or improving administrative workflows.
Familiarity with Epic or comparable electronic health record systems.

Responsibilities

Serve as a primary administrative contact for stroke patients and caregivers.
Manage new patient appointments, follow-up scheduling, cancellations, and rescheduling.
Respond to patient calls and messages and direct clinical concerns to appropriate nursing or provider staff.
Coordinate referrals, outside appointments, and administrative follow-up needs.
Maintain organized provider schedules and help fill available appointment openings.
Collaborate with the stroke RN and providers to support continuity of outpatient care.
Coordinate administrative aspects of post-stroke TCM, including monitoring discharge referral workqueues and scheduling timely follow-up appointments.
Track outstanding referrals and appointments to reduce delays and patients lost to follow-up.
Support scheduling, patient education logistics, and administrative coordination for the developing ILR program.
Assist with developing and refining administrative workflows within Epic.
Identify opportunities to improve patient communication, scheduling, and referral processes.
Help establish and maintain standardized administrative procedures for the stroke program.
Work collaboratively with clinical and administrative staff to support efficient daily operations.