Receptionist EMPACT

La Frontera Center•Phoenix, AZ

10h•Onsite

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is seeking Outpatient Services Support Specialists (Receptionists) for its Glendale office. This role requires an outgoing, dependable, detail-oriented, and resourceful individual with previous experience in a behavioral health setting, doctor's office, or similar environment. The ideal candidate will represent the agency professionally, treat clients with respect and care, and be flexible to work effectively in a team-oriented environment. EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

Requirements

Minimum of a High School education (diploma) or GED
Two years of related experience
Excellent communication and customer service skills
Ability to multitask
Intermediate typing skills
Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook)
Strong interpersonal skills
Detail-oriented
Telephone skills
Knowledge of privacy laws
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information
Must have a fingerprint clearance card or be eligible to obtain one
Must be at least 18 years old (for support services staff)
Valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier (if driving while on agency time or on agency business)
Out-of-state applicants must provide a 3-year driving record upon hire

Nice To Haves

Previous experience in an outpatient behavioral health setting, doctor's office or similar environment
Bilingual is a plus

Responsibilities

Answering a multiple-line phone system
Scheduling appointments
Greeting clients
Performing other clerical duties
Maintaining professional conduct consistent with ethical professional practice and agency policies
Maintaining a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners
Performing clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow
Effectively managing projects and demonstrating the ability to multitask
Effectively prioritizing responsibilities and utilizing independent decision-making skills
Demonstrating initiative to work cooperatively and collaboratively as part of a team
Maintaining effective communication and positive working relationships with internal and external customers
Abiding by client's rights and maintaining client's confidentiality at all times