Receptionist EMPACT

La Frontera Center•Phoenix, AZ

1d•Onsite

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We have an opening for an entry level Outpatient Services Support Specialist (Receptionist) at our Phoenix office. The Outpatient Services Support Specialist role requires an outgoing, dependable, detail-oriented, and resourceful person. We need front office representatives with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment.

Requirements

Minimum of a High School education (diploma) or GED
Two years of related experience
Excellent communication and customer service skills
Ability to multitask
Intermediate typing skills
Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook)
Strong interpersonal skills
Detail-oriented
Telephone skills
Knowledge of privacy laws
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information
Must have a fingerprint clearance card or be eligible to obtain one
Staff members who provide support services (administrative or clinical) must be at least 18 years old

Nice To Haves

Bilingual is a plus

Responsibilities

Answering a multiple-line phone system
Scheduling appointments
Greeting clients
Performing other clerical duties
Demonstrated ability to remain calm in crisis situations
Work independently and cooperatively
Recognize personal limitations
Relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners
Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow
Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position
Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency
Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department
Maintain effective communication and positive working relationships with internal and external customers
Abide by the client's rights and maintain the client's confidentiality at all times