Receptionist EMPACT

La Frontera Center•Apache Junction, AZ

12d•Onsite

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. This Receptionist (Outpatient Services Support Specialist) role requires an outgoing, dependable, detail-oriented, and resourceful person. We need a front office representative with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment. Shift: Mon-Thur. 10am to 7pm and Friday from 8am to 5pm

Requirements

Minimum of a High School education (diploma) or GED
Two years of related experience
Excellent communication and customer service skills
Ability to multitask
Intermediate typing skills
Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook)
Strong interpersonal skills
Detail-oriented
Telephone skills and knowledge of privacy laws
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information
Must have a fingerprint clearance card or be eligible to obtain one
Staff members who provide support services (administrative or clinical) must be at least 18 years old

Nice To Haves

CNA or MA preferred but not mandatory
Previous experience in an outpatient behavioral health setting, doctor's office or similar environment
Demonstrated ability to remain calm in crisis situations
Ability to work independently and cooperatively
Ability to recognize personal limitations
Ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier are required. Out-of-state applicants must provide 3 years of driving record upon hire.
Staff members who provide direct client services must be at least 21 years old.

Responsibilities

Answering a multiple-line phone system
Scheduling appointments
Greeting clients
Performing clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow
Effectively managing projects and demonstrating the ability to multitask in order to meet the responsibilities of the position
Effectively prioritizing responsibilities and utilizing independent decision-making skills to support the operation of the agency
Demonstrating initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department
Maintaining effective communication and positive working relationships with internal and external customers
Abiding by the client's rights and maintaining the client's confidentiality at all times
Maintaining professional conduct consistent with ethical professional practice and the policies and procedures of the agency
Maintaining a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners