Outpatient Services Coordinator

Kootenai Health • Post Falls, ID

4d • Onsite

About The Position

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus always. At Kootenai Clinic Orthopedics, our experienced physicians and staff treat patients who are suffering from injuries involving the skeleton, muscles, cartilage, tendons, ligaments, joints and connective tissue. Our team helps patients improve their quality of life and resolve issues that make day to day activities painful or unbearable. Our team is committed to helping patients get back to what they love through specialized surgical and non-surgical care.

Requirements

• High school diploma or equivalent preferred
• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Nice To Haves

• Experience working in medical office preferred

Responsibilities

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and can provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Benefits

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• An employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED