HIRING NOW Outpatient Service Rep III at Our Outpatient Sites

Sarasota Memorial Health Care System•Venice, FL

9d•Onsite

About The Position

This role involves greeting patients, conducting interactions that reflect the organization’s mission, vision, and values, and professionally interviewing patients to obtain accurate financial and insurance information. The position requires verifying authorizations, answering telephones, and acting as a liaison between the facility, physician, insurance company, and other healthcare agencies. Responsibilities also include handling patient collections at the time of registration, observing strict confidentiality, scheduling appointments and procedures, verifying benefits and insurance coverage, and obtaining necessary authorizations. The role requires flexibility to work at various outpatient care locations and the capability to assume a supervisory role in the absence of an office manager, with a strong emphasis on customer service.

Requirements

Require a minimum of two (2) year’s of experience in a customer service setting
HS EQ: High School Diploma, GED or Certificate

Nice To Haves

Prefer previous college or vocational training.
Prefer the ability to type 30-40 wpm.
Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Responsibilities

Greets patients and conduct his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values
Professionally interviews patients obtaining complete and accurate financial and insurance information
Verifies required authorizations as needed and professionally answers the telephone and routes call to the appropriate party
Acts as a liaison between the facility, physician, insurance company and other healthcare agencies
Handles collections of monies from patients at the time of registration
Observes strict confidentiality in dealing with patients and patient information
Schedules patient appointments and procedures, verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems
Capable of assuming supervisory role in absence of office manager and excels in customer service