HIRING NOW Outpatient Service Rep III at Our Ambulatory Sites

Sarasota Memorial Health Care System•Venice, FL

9d•Onsite

About The Position

This role involves greeting patients, conducting interviews to gather financial and insurance information, verifying authorizations, and acting as a liaison between patients, facilities, physicians, insurance companies, and other healthcare agencies. The position also handles appointment scheduling, verifies benefits, and collects payments. The Outpatient Service Rep III is expected to maintain strict confidentiality, and may assume a supervisory role in the absence of an office manager. This position is based at our Urgent Care Centers, which operate 7 days a week, requiring availability for evenings, weekends, and holidays. Flexibility to work at all 7 urgent care locations is also required, though location preferences will be considered.

Requirements

Require a minimum of two (2) year’s of experience in a customer service setting
HS EQ: High School Diploma, GED or Certificate

Nice To Haves

Prefer previous college or vocational training.
Prefer the ability to type 30-40 wpm.
Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Responsibilities

Greets patients and conducts daily interactions in a way that demonstrates a positive organizational attitude, modeling the organization’s mission, vision, and values.
Professionally interviews patients, obtaining complete and accurate financial and insurance information.
Verifies required authorizations as needed.
Professionally answers the telephone and routes calls to the appropriate party.
Acts as a liaison between the facility, physician, insurance company, and other healthcare agencies.
Handles collections of monies from patients at the time of registration.
Observes strict confidentiality in dealing with patients and patient information.
Schedules patient appointments and procedures.
Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems.
Capable of assuming supervisory role in absence of office manager.
Excels in customer service.