Outpatient Receptionist (Full Time)

San Antonio Behavioral Health • San Antonio, TX

6d • Onsite

About The Position

Retrieves high volume of incoming calls, screens callers, takes messages and / or directs them to the appropriate personnel or department. Ensures professionalism while maintaining excellent customer service. Provides routine information. Maintains the privacy of protected health information (PHI) in accordance with HIPAA. Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed. Assists in the resolution of complaints. Independently manages requests and inquiries from all patients or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person. Performs other clerical duties as needed, such as filing, faxing, and photocopying. Maintains work area and lobby in a neat and orderly manner. Attends required meetings and participates in committees as requested. Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control. Maintains proper hospital opening and closing procedures. Implements job responsibilities in a manner that is consistent with the Code of Ethics. All other duties as assigned.

Requirements

• High school diploma or GED.
• Excellent Customer Service Skills.
• Excellent oral and written skills.
• Ability to multitask in a high-pressure environment.
• Detail oriented.
• Able to work flexible hours/shifts.
• Minimum 2-3 years experience working in a fast-paced office or hospital preferred.
• Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).
• Must be adept at creative problem-solving.
• Must be punctual.
• Excellent interpersonal, communication and customer service skills.
• Professional attire.
• Positive attitude necessary.

Nice To Haves

• Minimum 2-3 years experience working in a fast-paced office or hospital

Responsibilities

• Retrieve high volume of incoming calls, screen callers, take messages and/or direct to appropriate personnel or department.
• Ensure professionalism while maintaining excellent customer service.
• Provide routine information.
• Maintain privacy of protected health information (PHI) in accordance with HIPAA.
• Welcome on-site patient(s) and/or visitor(s), determine the nature of their business, ensuring all policies are followed.
• Assist in the resolution of complaints.
• Independently manage requests and inquiries from all patients or visitors by responding rapidly and appropriately to complaints, and initiate de-escalation, remedies, and resolutions, or elevate to the appropriate person.
• Perform other clerical duties as needed, such as filing, faxing, and photocopying.
• Maintain work area and lobby in neat and orderly manner.
• Attend required meetings and participate in committees as requested.
• Maintain established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Maintain proper hospital opening and closing procedures.
• Implement job responsibilities in a manner that is consistent with the Code of Ethics.
• Perform all other duties as assigned.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED