Outpatient Receptionist (Full Time)

San Antonio Behavioral Healthcare Hospital • San Antonio, TX

7d • Onsite

About The Position

The Outpatient Receptionist is responsible for managing high-volume incoming calls, screening callers, taking messages, and directing them to the appropriate personnel or department. This role ensures professionalism while maintaining excellent customer service and providing routine information. The receptionist must uphold the privacy of protected health information (PHI) in accordance with HIPAA. They will welcome on-site patients and visitors, determine the nature of their business, and ensure all policies are followed. This position also involves assisting in the resolution of complaints, independently managing requests and inquiries, and responding rapidly and appropriately to complaints, initiating de-escalation, remedies, and resolutions, or elevating to the appropriate person. Additional clerical duties such as filing, faxing, and photocopying are expected, along with maintaining a neat and orderly work area and lobby. The receptionist will attend required meetings, participate in committees as requested, and maintain established hospital policies, procedures, objectives, quality assurance, safety, environmental, and infection control. They will also implement job responsibilities in a manner consistent with the Code of Ethics and perform other duties as assigned.

Requirements

• High school diploma or GED.
• Excellent Customer Service Skills
• Excellent oral, and written skills.
• Ability to multitask in a high-pressure environment.
• Detail oriented.
• Able to work flexible hours/shifts.
• Demonstrate working knowledge of the Office software (excel, Word, Windows, Internet, Outlook).
• Must be adept at creative problem-solving.
• Must be punctual.
• Excellent interpersonal, communication and customer service skills.
• Professional attire.
• Positive attitude necessary.

Nice To Haves

• Minimum 2-3 years experience working in a fast-paced office or hospital preferred.

Responsibilities

• Retrieves high volume of incoming calls, screens callers, takes messages and / or direct to appropriate personnel or department.
• Ensure professionalism while maintaining excellent customer service.
• Provides routine information.
• Maintains privacy of protected health information (PHI) in accordance with HIPAA.
• Welcomes on-site patient(s) and / or visitor(s), determines the nature of their business, ensuring all policies are followed.
• Assist in the resolution of complaints.
• Independently manages requests, and inquiries from all patients, or visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies, and resolutions, or elevates to the appropriate person.
• Performs other clerical duties as needed, such as filing, faxing, and photocopying.
• Maintains work area, and lobby in neat, and orderly manner.
• Attends required meetings, and participates in committees as requested.
• Maintains established hospital policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Maintains proper hospital opening, and closing procedures.
• Implements job responsibilities in a manner that is consistent with the Code of Ethics.
• All other duties as assigned

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED