Outpatient Pharmacy Supervisor

Veterans Health Administration • Walla Walla, WA

8h • Onsite

About The Position

The Outpatient Pharmacy Supervisor oversees the professional and administrative management of the Outpatient Pharmacy, including daily distributive services, staffing, controlled substances, pharmacy automation, quality assurance, regulatory compliance, procurement, and inventory. The supervisor provides pharmaceutical care, maintains accurate electronic health record documentation, and leads staff training, performance management, and operational improvement. The role may include irregular shifts or emergency call-backs and may be eligible for the Education Debt Reduction Program (EDRP), subject to program requirements and approval. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework and virtual work are not available. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Graduate of an ACPE-accredited College or School of Pharmacy with a Bachelor of Science in Pharmacy and/or Doctor of Pharmacy degree; foreign graduates must provide FPGEC certification, including the required examinations.
• Full, current, and unrestricted pharmacist license in a U.S. state, territory, commonwealth, or the District of Columbia, with current registration if required to maintain licensure.
• Proficiency in spoken and written English.
• One year of experience equivalent to the next lower grade level (GS-12) for the GS-13 Pharmacy Supervisor grade determination.
• Ability to effectively supervise subordinate staff.
• Ability to communicate orally and in writing to persuade and influence clinical and management decisions.
• Expert understanding of pharmacy-related regulatory and quality standards.
• Skill in managing people or programs.
• Meet applicable VA qualification, background/security, pre-employment physical, drug screening, onboarding, and other stated employment conditions.

Nice To Haves

• Demonstrated experience in outpatient or ambulatory care pharmacy operations, including workflow optimization, staffing coordination, and regulatory compliance.
• Experience leading or mentoring pharmacy staff.
• Experience implementing quality-improvement initiatives.
• Experience using pharmacy informatics systems.
• A strong track record of effective communication, problem-solving, and interdisciplinary collaboration.
• Ability to support patient-centered service delivery in a fast-paced environment.

Responsibilities

• Supervise and coordinate daily Outpatient Pharmacy operations to ensure efficient, safe, and compliant distributive services.
• Plan, schedule, assign, and review pharmacists’ and technicians’ work, adjusting staffing to workload demands.
• Oversee controlled substance management and compliance with VA, DEA, and regulatory security requirements.
• Maintain and optimize pharmacy automation and equipment for accurate and efficient medication distribution.
• Ensure accurate medication interpretation, verification, preparation, compounding, and dispensing.
• Monitor workflows and maintain effective systems for dispensing accuracy, documentation, and record keeping.
• Develop, update, and enforce pharmacy policies, procedures, and standard operating practices.
• Lead performance improvement, quality assurance, and system redesign initiatives, including audits and accuracy reviews.
• Ensure compliance with regulatory, accreditation, and professional standards, including USP 797, Joint Commission, and VA policies.
• Coordinate procurement and inventory management to maintain adequate stock and manage drug recalls.
• Provide pharmaceutical care, including order verification, patient counseling, and medication-related interventions.
• Maintain accurate electronic health record documentation in accordance with medical and regulatory requirements.
• Recruit, train, evaluate, and mentor staff; conduct performance reviews; and recommend personnel actions, including promotions or discipline.
• Communicate operational, clinical, and administrative issues to pharmacy leadership and clinical partners.
• Make administrative decisions in the absence of higher-level pharmacy leadership and perform other assigned duties, including irregular shifts or emergency call-backs.

Benefits

• Potential eligibility for the Education Debt Reduction Program, with an award of up to $200,000 and an eligibility period of 1 to 5 years, subject to eligibility and program approval.
• Federal employee benefits package; specific benefits depend on position eligibility.
• Potential credit toward annual leave accrual based on prior federal or military service, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager