Outpatient Patient Access Representative- Beaufort/Bluffton Clinic Float

Medical University of South Carolina•Bluffton, SC

1d•Onsite

About The Position

The Ambulatory Resource Team, also known as the “A-Team”, is the float pool for the ambulatory clinics in the Beaufort/Bluffton areas. Care team members are required to float to clinics that have placed needs for help. A coordinator assigns team members in 6-week blocks, providing advance scheduling. There may be occasions where changes occur during the week or even from morning to afternoon. If a same-day switch happens, efforts are made to keep team members in the same vicinity to save on travel time and gas. The Patient Access Representative (PAR) processes patient preadmission and admission demographic and insurance data, entering it into the hospital computer system. PARs maintain quality control to ensure data accuracy, act as a liaison between patients, financial counselors, and hospital patient accounting, and ensure compliance with all state, federal, and MUSC policies and procedures. PARs work at the front desk, greeting patients, checking them in for appointments, verifying insurance, and collecting copays. They are also responsible for scheduling follow-up appointments. As the first and last person a patient typically interacts with, PARs are expected to be energetic and welcoming care team members. The clinics served are diverse, including primary care, specialty clinics for pediatrics and adults, and pediatric primary care.

Requirements

High school diploma or equivalent (GED)
1 year of customer service experience
Ability to interpret and apply financial procedures and regulations preferred.
Previous experience with hospital information systems or word processing preferred.
Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Nice To Haves

Ability to interpret and apply financial procedures and regulations
Previous experience with hospital information systems or word processing

Responsibilities

Processes patient preadmission and admission demographic and insurance data.
Enters information in the hospital computer system.
Maintains quality control for each preadmission and admission to insure accuracy of information.
Acts as liaison between patients, financial counselors and hospital patient accounting.
Ensures that all state, federal and MUSC policies and procedures are followed.
Works at the front desk, greeting patients.
Checks patients in for their appointments.
Verifies insurance and collects copays.
Schedules patients for their follow up appointments.
Floats to clinics that have placed needs for help.