Outpatient Patient Access Representative- Beaufort/Bluffton Clinic Float

Medical University of South Carolina•Bluffton, MN

3d•Onsite

About The Position

The Outpatient Patient Access Representative (PAR) works at the front desk of various clinics, greeting patients, checking them in for appointments, verifying insurance, and collecting copays. PARs are also responsible for scheduling follow-up appointments. As the first and last point of contact for patients, energetic and welcoming individuals are sought. The clinics served are diverse, including primary care, specialty clinics for pediatrics and adults, and pediatric primary care. This position is part of the Ambulatory Resource Team (A-Team), which serves as a float pool for ambulatory clinics in the Beaufort/Bluffton areas. Team members are assigned to clinics in 6-week blocks, with potential for same-day schedule changes. The role involves processing patient preadmission and admission demographic and insurance data, entering information into the hospital computer system, maintaining data accuracy, and acting as a liaison between patients, financial counselors, and hospital patient accounting. Adherence to all state, federal, and MUSC policies and procedures is required.

Requirements

High school diploma or equivalent (GED).
1 year of customer service experience.
Ability to interpret and apply financial procedures and regulations (preferred).
Previous experience with hospital information systems or word processing (preferred).
Bachelor’s degree from an accredited college/university; OR a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment.
A minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Responsibilities

Greet patients and check them in for appointments.
Verify insurance information.
Collect copayments.
Schedule patients for follow-up appointments.
Process patient preadmission and admission demographic and insurance data.
Enter patient information into the hospital computer system.
Maintain quality control for preadmission and admission data to ensure accuracy.
Act as a liaison between patients, financial counselors, and hospital patient accounting.
Ensure compliance with all state, federal, and MUSC policies and procedures.
Float to various ambulatory clinics in the Beaufort/Bluffton areas as needed.