Outpatient Manager

Summit BHC•Fair Oaks, CA

22h•Onsite

About The Position

The Outpatient Manager plans and implements program goals, objectives, staffing, resources, equipment, timelines, expected outcomes, and measures for assigned areas. The position coordinates client care, monitors program operations within budgetary guidelines, and maintains regulatory standards to ensure quality, cost-effective care. This is an onsite role at Fair Oaks Recovery Center in Sacramento, California, and is not remote. The role may carry a limited caseload and may require onsite coverage for other programs, development of new programs, training, case consultation, and Administrator On Call coverage during or after program hours.

Requirements

Bachelor's degree in behavioral or mental health or a closely related field.
Four or more years of experience working with the population served by the facility.
At least one year of previous supervisory experience in social or clinical services.
Licensed counselor or therapist credential, as required by the state and area of clinical expertise.
CPR certification and de-escalation training; training is available upon hire and offered by the facility.

Nice To Haves

Master's degree in behavioral or mental health where required by the state for licensed clinicians.
First aid may be required based on the state or facility.

Responsibilities

Develop and manage administrative and clinical operations that provide quality care and client outcomes.
Plan and implement program goals, objectives, staffing, resources, equipment, timelines, expected outcomes, and measures for assigned areas.
Identify and prioritize important issues, including priorities set by leadership, and collaborate with department and corporate leaders as needed.
Communicate instructions, expectations, and timelines clearly and concisely.
Manage staff through hiring, orientation, performance assessment and management, motivation, training, scheduling, and coaching.
Maintain productivity aligned with client census and limit unnecessary overtime or excessive staff hours.
Manage staff scheduling and maintain a contingency staffing plan.
Maintain accountability for self and staff in job performance; address non-compliance, client safety concerns, attendance, policy adherence, behavior, and code of conduct.
Engage staff in quality and safety practices and ensure measurable compliance; identify staff education needs and ensure staff attend relevant education programs.
Oversee the program budget and policies related to participant involvement, program requirements, and benefits.
Provide management and oversight of the facility program and develop procedures for efficient operations.
Identify opportunities to improve program efficiency; coordinate care delivery and workflow; oversee scheduling, registration, discharge, and billing processes according to facility procedures.
Develop and implement treatment plans and develop, maintain, and audit client charts and records.
Serve as a liaison and consult with staff on issues, regulations, and standards related to the area of clinical specialty.
Ensure procedures and workflows align with organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection control requirements.
Provide outreach services in the area of clinical specialty as needed and carry a limited caseload as needed.
Direct crisis intervention efforts and intervene as required.
Participate in regularly scheduled treatment team meetings.
Provide onsite coverage for other programs when needed; develop and execute new programs according to market needs; and provide training, case consultation, and Administrator On Call coverage as needed during and after program hours.
Conduct Leadership Rounds as assigned, including observing and promptly identifying environment-of-care, safety, and infection control concerns and providing real-time education about new facility processes.