Outpatient Manager

Summit BHC

1d•$85,000 - $120,000•Onsite

About The Position

The Outpatient Manager plans and implements program goals, objectives, staffing, resources, equipment, schedules, expected outcomes, and measures for assigned areas. The role coordinates client care and monitors program operations within budgetary guidelines while maintaining regulatory standards to ensure quality, cost-effective care. The manager oversees administrative and clinical operations, staffing, workflow, treatment planning, client records, and program budgets and policies. The position leads and develops staff, supports quality and safety compliance, coordinates care delivery and client processes, and serves as a clinical liaison. It may include a limited caseload, crisis intervention, outreach, coverage for other programs, program development, training, case consultation, Administrator On Call coverage, and Leadership Rounds. This position is onsite at Fair Oaks Recovery Center in Sacramento, California, and is not remote. The listed salary is $85,000–$120,000. Fair Oaks Recovery Center describes its benefits as a comprehensive benefit plan and notes that salary is commensurate with experience and qualifications.

Requirements

Bachelor's degree in behavioral or mental health, or a closely related field.
Four or more years of experience working with the facility's population.
Licensed counselor or therapist, as required by the state and area of clinical expertise.
CPR certification and de-escalation training; training is available upon hire and offered by the facility.
One or more years of previous supervisory experience in social or clinical services.

Nice To Haves

A master's degree in behavioral or mental health where required by the state for licensed clinicians.
First aid, where required by the state or facility.

Responsibilities

Develop and manage administrative and clinical operations that provide quality care and outcomes for clients.
Plan and implement program goals, objectives, staffing, resources, equipment, timetables, expected outcomes, and measures for assigned areas.
Identify and prioritize important issues, including those set by leadership, and collaborate with department and corporate leaders as needed.
Communicate instructions, expectations, and timelines clearly and concisely.
Hire, orient, assess, manage, motivate, train, schedule, and coach team members to meet department goals and operate effectively and efficiently.
Maintain productivity aligned with client census and limit unnecessary overtime or excessive staff work hours.
Manage staff scheduling and maintain a contingency staffing plan.
Maintain accountability for job performance for self and staff.
Engage staff in quality and safety practices to support sustained, measurable compliance.
Identify staff educational needs and ensure they are addressed through education programs attended by staff.
Hold staff accountable for non-compliance, client safety concerns, attendance, policy compliance, conduct, and behavior.
Oversee the program budget and policies regarding participant involvement, program requirements, and benefits; provide management and oversight of the facility program.
Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow; oversee client scheduling, registration, discharge, and billing according to facility procedures.
Develop and implement treatment plans and develop, maintain, and audit client charts and records.
Serve as a liaison and consult with other staff on issues, regulations, and standards related to the clinical specialty.
Ensure procedures and workflow align with organizational objectives, treatment protocols, regulations, and standards of care, and that operations meet environmental, safety, and infection-control requirements.
Provide outreach services in the area of clinical specialty as needed.
Maintain a limited caseload as needed.
Direct crisis intervention efforts and intervene as required.
Participate in regularly scheduled treatment team meetings.
Provide onsite coverage for other programs when needed; develop and execute programs according to market needs; and provide training, case consultation, or Administrator On Call coverage during and after program hours as needed.
Conduct Leadership Rounds as assigned, including observing and promptly identifying environment-of-care, safety, and infection-control concerns and providing real-time education on new facility processes.