Manager - Outpatient Imaging

Northwestern Memorial Healthcare • Oakbrook Terrace, IL

1d • $58 - $73

About The Position

The Manager Outpatient Imaging reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. Based in Oak Brook, this role oversees day-to-day operations at Oak Brook, Mokena, and additional sites in the future. The manager leads outpatient diagnostic imaging services, staff, daily activities, and programs across mammography, ultrasound, bone densitometry, radiology, MRI, and CT. The position provides leadership and planning focused on quality, staff development, customer relations, regulatory compliance, and financial performance. The manager collaborates with the department director and other departments to align services with organizational goals and provide high-quality patient care.

Requirements

• Bachelor’s degree in Nursing, Science, or a related field, or an associate degree plus 10 years of relevant clinical supervisory experience.
• 3–5 years of clinical experience in a healthcare-related field.

Nice To Haves

• Master’s degree.
• Certification and registration by AART, ARMRIT, or ARDMS.
• Clinical professional expertise.
• Experience working in an outpatient setting or clinic.
• Excellent communication and interpersonal skills.
• Proficient problem-solving and decision-making skills, including the ability to confront and resolve issues.
• Skill in planning, organizing, and directing the activities of others.

Responsibilities

• Provide leadership and planning for areas of responsibility, with a focus on quality initiatives.
• Collaborate with the department director to establish goals and objectives aligned with the foundation strategic plan and organizational goals.
• Establish key performance indicators using industry or historical benchmarks and implement continuous quality improvement plans.
• Oversee customer relations, including department appearance and staff communication with patients, families, physicians, volunteers, and employees.
• Ensure departmental compliance with applicable regulations, statutes, laws, and record-retention requirements.
• Promote positive employee relations through staff development, coaching, and feedback.
• Support staff growth and development, ensure completion of required competencies, and ensure review of key policies and procedures.
• Monitor, evaluate, and counsel personnel; document performance and any progressive corrective action.
• Plan, monitor, and manage the financial operation of areas of responsibility.
• Prepare operating and capital budgets, recommend and implement initiatives and improvements, and monitor financial performance against budget.
• Prepare monthly written financial reports and explain variances.
• Evaluate services in relation to objectives, quality, and cost.
• Ensure payroll and accounts payable invoices are reviewed, approved, coded, and processed promptly.
• Plan, direct, and control diagnostic imaging services at offsite outpatient centers.
• Manage staff, daily activities, services, and programs for mammography, ultrasound, bone densitometry, radiology, MRI, and CT.
• Collect and maintain statistics and daily usage data for radiology modalities.
• Manage daily charge reconciliation for site operations.
• Collaborate with other departments and the broader organization, analyzing the impact of departmental decisions on other departments.
• Initiate personnel actions, including hiring, orientation, training, counseling, performance evaluations, corrective action, and terminations.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager