Outpatient Clinic Manager - Primary Care - EJGH

LCMC Health•Metairie, LA

About The Position

LCMC Health is seeking an experienced, hands-on Outpatient Clinic Manager to lead outpatient clinic operations and staff. The manager oversees day-to-day workflows, supports operational improvements, and helps ensure efficient use of resources and a high-quality, patient-centered experience. The role promotes a collaborative and accountable team culture through direction, coaching, and ongoing support for clinical and administrative personnel. The manager monitors operational goals and clinic performance, supports compliance with applicable healthcare regulations and standards, and participates in developing and implementing policies and procedures. The position works closely with clinic staff, medical providers, senior leadership, and the communities served to support organizational priorities and continuous improvement. This position directly supervises professional and support personnel. It operates in a healthcare environment with potential exposure to bloodborne pathogens, chemicals, and airborne communicable diseases. Outpatient clinics may serve infants, children, adolescents, and adults. The role is classified as light work, involving frequent sitting, walking, carrying objects, computer use, and communication.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of supervisory experience.
Ability to lead and oversee professional and support personnel in a healthcare environment.
Strong communication, organizational, and problem-solving abilities.

Nice To Haves

Management or supervisory experience in an outpatient clinic, physician practice, or other healthcare setting.
Hands-on leadership style and willingness to support the team directly.
Knowledge of clinic efficiency, resource management, and performance goals.
Ability to coach, motivate, build relationships, and hold a team accountable.
Strong decision-making skills, including navigating challenges and prioritizing competing demands.
Continuous-improvement mindset focused on processes, team performance, and patient experience.
Ownership and accountability for clinic success and results.

Responsibilities

Lead, motivate, and support clinical and administrative staff delivering outpatient care.
Build a positive, collaborative, accountable team culture and provide direction, coaching, and ongoing support to staff.
Oversee daily clinic operations, workflows, resource utilization, and patient experience.
Identify and implement opportunities to improve processes, productivity, and clinic performance.
Monitor operational goals and align clinic activities with budgets, objectives, and organizational priorities.
Address operational challenges proactively and implement practical solutions.
Evaluate clinic policies, procedures, and practices for compliance with healthcare regulations and standards.
Participate in developing and implementing policies and procedures that support safe, consistent, high-quality care.
Promote a patient-first culture and support initiatives that improve patient satisfaction, safety, and clinic effectiveness.
Connect clinic staff, medical providers, senior leadership, and the communities served.
Communicate expectations, operational updates, and improvement opportunities clearly.
Partner with leadership to support organizational goals and effective clinic operations.