Outpatient Assistant - Pathways

Luminis Health•Annapolis, MD

19h•$17 - $26

About The Position

The Outpatient Assistant serves as the back-desk receptionist, greeting patients and answering incoming calls. The role checks in patients and ensures appropriate forms are completed and signed. It provides administrative support to the Outpatient Department, including patient registration, scheduling, records, billing, inventory, reporting, and front-desk coverage. The position also supports outpatient urine specimen handling and may cover for the financial counselor as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Three years in a clerical position requiring inventory and entry of patient or business charges.
Typing speed of 35 words per minute.
Numerical skills and previous computer experience.
Ability to work flexible hours.
Attention to detail.
Experience with job responsibilities involving extensive public contact and innovative handling of difficult customer-service requests.

Nice To Haves

Data entry and database-management software experience.
Exposure to medical terminology.

Responsibilities

Answer intake calls, complete encounters in EPIC, gather sufficient substance-use history, and document insurance details.
Schedule appropriate appointments in a timely manner and refer callers to appropriate staff when needed.
Interact with clinical staff and attend and participate in staff meetings.
Assemble new outpatient records with all required contents.
Support outpatient urine specimen handling, maintain chain of custody, and label specimens accurately according to established policies and procedures.
Collect payments and provide receipts for drug-screen payments as needed.
Complete patient registration in the electronic medical record and provide Pathways staff with information and support on the registration system.
Provide administrative assistance to the Outpatient Department, including managing supply inventory, billing, and invoices.
Analyze, sort, compose, and maintain statistical information for reports, including CPI/QI reports.
Post charges daily.
Provide coverage for the financial counselor and front desk as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Retirement plan with employer match for employees who work more than 1,000 hours in a calendar year
Paid time off
Tuition assistance
Employee referral bonus program
Paid holidays for full-time employees
Disability coverage for full-time employees
Life and AD&D coverage for full-time employees
Wellness programs
Employee assistance programs