Community Pathways Manager - Community Pathways Program (CPP)

UMOS•Milwaukee, WI

About The Position

The Community Pathways Manager oversees the Community Pathways Program (CPP), including program operations, compliance, staff supervision and development, community partnerships, outreach, reporting, budgets, and program evaluation. The role ensures services and administrative processes meet CSBG and UMOS requirements and supports equitable access to housing, food, and physical and mental health services. The manager also represents CPP at meetings and events, responds to clients and stakeholders, and supports departmental and organizational goals.

Requirements

Bachelor’s degree in social services, Human Services, Public Administration, Business Administration, or a related field.
At least 3 years of experience in program management and supervision.
Strong leadership, supervisory, and team-building skills.
Proficiency in Microsoft Office Suite and ability to work with data and inventory systems and reporting platforms.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and analytical abilities.
Ability to travel, work flexible hours, and participate in statewide outreach or monitoring visits.
Reliable vehicle, valid driver’s license, and adequate auto liability insurance must be maintained.
Successful completion of a criminal background and driver’s license check before commencing work.

Nice To Haves

Master’s degree and/or higher education.
Grant-funded program administration experience, preferably in social services or community-based programs.
Bilingual English/Spanish.

Responsibilities

Directly supervise the CPP Program team, including the Program Supervisor, Service Intake Specialists, and program support staff across multiple service areas.
Oversee program operations, including eligibility screenings, documentation verification, client intake, and service delivery, ensuring accuracy and compliance with CSBG and UMOS requirements.
Ensure compliance with federal and State CSBG regulations, the Wisconsin State Plan, UMOS policies, and monitoring, reporting, and audit requirements.
Implement and refine operational procedures to strengthen service delivery, improve efficiency, and promote consistent and equitable access to services.
Provide staff development and training, including onboarding, coaching, performance evaluations, corrective action, and professional development planning.
Maintain partnerships with community organizations, housing agencies, food resource networks, health service providers, job centers, and other stakeholders.
Lead outreach and community engagement to promote CPP services, increase program visibility, and support client recruitment.
Represent CPP at local, statewide, and national events, meetings, and trainings as required by the Vice President of Social Services.
Manage reporting and data collection systems and submit weekly, monthly, quarterly, and annual performance reports to the Vice President and funding sources.
Manage program budgets, track expenditures, allocate resources, and steward grant funds in collaboration with the Finance Department.
Prepare program communications, including memos, notices, letters, presentations, and responses to inquiries.
Develop, administer, and analyze client satisfaction surveys to assess service effectiveness and inform improvements.
Maintain program schedules and staffing, including PTO tracking, staff coverage, and operational continuity.
Oversee inventory of outreach materials, office supplies, client support items, food pantry and non-perishable items, and program equipment.
Research funding opportunities, develop grant proposals and budgets, and collaborate with Resource Development and the Vice President of Social Services on funding requests.
Monitor program quality and integrity through data monitoring, random file reviews, system audits, and analysis of client demographic and outcome data.
Lead and support program evaluation activities, including needs assessments, ROMA-aligned performance measures, quality assurance reviews, and compliance monitoring.
Respond promptly and professionally to client, partner, and funder inquiries using accurate, client-centered communication.
Attend assigned statewide, regional, and local training and meetings to support compliance, knowledge development, and program alignment.
Perform other duties as assigned to support departmental and organizational goals.