OUTLETS MANAGER

Lais Hotel Properties L•Caledon, ON

3d•CA$50,000 - CA$54,689•Onsite

About The Position

Millcroft Inn & Spa is currently seeking an Outlets Manager to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. This posting is for an existing vacancy within Lais Hotel Properties Limited. Please note this position requires full-time open availability including evening & weekends. Position Summary: To oversee all team members and service in the Restaurant, Bar and Banquet Rooms while ensuring that the highest level of service is provided at all times.

Requirements

3 years supervisory skills with 5 years restaurant experience
Work well in a fast-paced environment
Excellent leadership skills
Completion of Restaurant Management courses
Excellent communication skills both written and oral
Computer and monitory skills
Able to recognize and respect customer and team member confidentiality
Smart serve certificate required

Nice To Haves

Previous up-selling and/or sales experience is considered an asset

Responsibilities

Providing personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Ensures the outlets are fully operational in terms of both quality and sufficient staffing to service the guests
Responsible for scheduling of team members as necessary
Prepares schedules to be posted seven days in advance of the first day of the pay cycle
Responsible for daily payroll of department, disbursement of gratuities, the monitoring of labour costs and maintaining staffing levels in accordance to budget under the supervision of the General Manager
Responsible for maintaining inventories, adequate par levels and purchasing of necessary product under the supervision of the General Manager
Ensures the team members are aware of and follow all health and safety policies and procedures
Preparing for and facilitating pre-shift meetings
Responsible for restaurant reservations and reservations system, maximizing seating occupancy while maintaining a high quality of service
Responsible for the coaching and disciplining of team members as necessary
Responsible to assist Food & Beverage Manager in the recruiting process
To perform all administrative duties as necessary relating to restaurant/human resources policies
Handles all team member inquiries as necessary
Responsible for the cleanliness and tidiness of the restaurant
Responsible for the organization of new team member training
Responsible for all processes related to POS Operations. Some of these duties are as follows: Issuing of new cards, menu input for food & beverage
Responsible for establishing and maintaining controls reporting to assure there is no theft and to minimize waste of all products
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional product and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
All other duties as assigned
Prioritize demands of Team Members, other departments and supervisors to meet all objectives
Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution
The volume of business during peak seasons requires an individual who can remain in control of the situation as well as deal with over-bookings and time-constraints