Outlets Manager

Sonesta Hotels•Toronto, ON

1d•CA$62,000 - CA$72,000•Onsite

About The Position

The Outlets Manager is responsible for overseeing the service in the Food & Beverage Outlets. They are also responsible for assisting the Food and Beverage Director with Outlet promotions, recruitment, employee relations, training and development, motivating, and coaching the staff, monitoring expenses, and controlling labor costs. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Requirements

At least 1 year of progressive experience in a hotel or a related field is required.
High School diploma or equivalent and/or experience in a related field preferred.
Previous supervisory/manager responsibility preferred.

Responsibilities

Ensure work areas are properly stocked and prepare requisitions as needed.
Ensure work areas are neat and clean.
Check that trays and tables are set to standards.
Ensure quality control of all menus with regard to cleanliness and appearance.
Assist in the outlets when necessary.
Ensure that tables are cleared promptly.
Ensure proper settlement of checks.
Ensure orders are delivered on time.
Ensure food quality.
Ensure communication with the oncoming shift.
Handling guest complaints or special requests, communicate to management when necessary.
Be capable of training and performing all duties required of all food and beverage outlet employees.
Hold pre-meal meetings daily to monitor service and promote up-selling.
Check staffing levels and adjust according to business demand.
Requisition linen as needed.
Ensure the property is free of trays and trash.
Control payroll costs in food and beverage outlets.
Ensure overall guest satisfaction.
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone