Outlet Team Lead at Woodlawn
About The Position
The Outlet Team Lead assists management with the operation of the Goodwill Outlet, including customer service, record keeping, cash management, production, donation management, facility operation, communications, merchandising, and inventory control. The role supports the Outlet General Manager and Assistant Manager with store operations and helps ensure policies and sales procedures are followed. The Team Lead trains and delegates work to Outlet Team Members, provides coaching and direction, monitors production and quality, handles escalated customer and sales issues, and helps create effective product displays and promotions. The position requires a flexible schedule to support store opening, production, and closing operations, along with regular attendance and the ability to perform the listed physical activities. Pay is $14.00 per hour.
Requirements
- Ability to communicate effectively in English with customers and associates.
- Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 35 pounds, with or without reasonable accommodation.
- Ability to work in a confined area and in a moderately noisy environment.
- Ability to stand, sit, reach, stoop, kneel, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.
- Close vision ability for computer work.
- Regular, predictable attendance as business demands dictate.
- Ability to work a flexible schedule in support of store operations.
Nice To Haves
- At least one year of supervisory experience is preferred.
Responsibilities
- Assist the Outlet General Manager and Outlet Assistant Manager with overall Outlet store operations.
- Ensure compliance with company policies, including reporting theft, misuse of company property, or other illegal activities.
- Resolve customer complaints fairly and impartially, referring unresolved disputes to the store manager.
- Train, coach, supervise, and provide corrective direction to Outlet associates on job responsibilities.
- Recommend disciplinary or corrective action to the Manager or Assistant Manager.
- Monitor sales transactions and ensure sales associates follow proper sales procedures.
- Handle escalated or complex sales and customer issues.
- Inspect and validate production pricing and quality.
- Ensure the production team works at a pace that supports production goals.
- Merchandise displays and create appealing product presentations to drive sales and improve customer experience.
- Contribute ideas for themed displays, promotions, and special events to attract customers and increase store traffic.
- Participate in store walkthroughs and assessments to identify merchandising opportunities and areas for improvement.
- Support day-to-day store operations, including inventory counts, pricing, and customer service.
- Train Outlet Team Members and delegate work assignments.
- Support store opening, production, and closing operations through a flexible schedule.
Benefits
- A $300 referral bonus for internal employees when a referred candidate is hired and completes 90 days of employment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
