Outlet Supervisor

Lowe's Companies, Inc.•Meriden, CT

15h•Onsite

About The Position

Outlet Supervisor is responsible for managing inventory, merchandising, sales, and customer service activities within the Outlet. This role ensures a professional sales staff is in place to drive business goals, teaches and demonstrates the Lowe’s selling and service model, and helps customers have a positive shopping experience. The Outlet Supervisor also handles cash register transactions, completes daily balancing and reconciliation of accounts, manages freight and merchandising fulfillment, and assists customers with retrieving and loading merchandise. Additionally, this role coordinates and supports deliveries, completes opening and closing procedures, creates staff schedules, conducts hiring interviews, and inspects and cleans interior and exterior areas. As Manager-on-Duty (MOD), the Outlet Supervisor provides full leadership over the store, driving engagement, customer service, staffing, and operational efficiency, while also ensuring associates are prepared and equipped to deliver quality sales and service. The MOD walks the store, observes interactions, provides coaching, shifts associates as needed, validates store cleanliness and safety, and hands off shift observations to the next MOD. This individual is held accountable for other duties as assigned.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
3 years experience in a retail environment OR 5 years of experience in a retail environment
1 Year of Experience in customer service

Responsibilities

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary.
Connects with the team daily to understand challenges and elevates issues when necessary.
Provides open and timely feedback and performance coaching to team members.
Encourages team to share ideas and best practices for delivering outstanding customer service.
Empowers others to make decisions while providing guidance.
Provides recognition for accomplishing goals and demonstrating effective behaviors.
Fosters an environment of associate growth and development through coaching and feedback.
Identifies and addresses associate relations concerns.
Ensures the Outlet is customer-ready with full shelves, clean and safe aisles, down stocking, area recovery, and inventory management.
Provides input into merchandising decisions to ensure the store carries the right products.
Provides direction and models sales and SMART behaviors to create a customer-centric shopping environment.
Instills in the team the importance of being engaging and approachable to customers.
Ensures Order Management items are current and complete.
Anticipates and plans for high service times to minimize customer impact.
Ensures sales and service interactions are well-balanced across customers.
Monitors the safe operation of Outlet power equipment.
Maintains a focus on safety, security, and shrink prevention.
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Spends time on the sales floor observing customer interactions and using information to test ideas, provide feedback, and adjust approaches.
Gathers feedback from peers and superiors and shares ideas for enhancing customer service.
Drives continuous service improvement within the Outlet.
Responds to customer complaints and creates strategies to mitigate them.
Shares information about sales and service strategies that are working or not working.
Seeks performance feedback and pursues self-development opportunities.
Proactively builds and maintains collaborative relationships with cross-functional partners.
Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
Identifies gaps in execution and sales opportunities through report analysis, observation, and feedback.
Drives accountability of sales expectations and goals through timely coaching and feedback.
Works with leadership, peers, and staff to manage the daily sales pipeline and ensure estimates, proposals, and customer contacts are properly managed.
Ensures sales associates leverage selling tools to improve close rates and drive sales.
Manages inventory, merchandising, sales, and customer service activities in Outlet.
Ensures a professional sales staff is in place at all times to drive and achieve business goals.
Teaches and demonstrates effective use of Lowe’s selling and service model.
Helps customers have a positive shopping experience by displaying accurate pricing and signage.
Uses cash register to process sales transactions according to company guidelines.
Completes Cash Office Process (Daily Balancing).
Researches shortages or overages, deposits cash, and handles register pulls and loans.
Completes and reconciles reporting related to accounts.
Completes freight and merchandising fulfillments, processes paperwork for shipments, physically moves stock, schedules shipments, and checks quality and accuracy of orders.
Assists customers by retrieving and loading merchandise, replenishing shelves, and adhering to safety procedures.
Processes returns and appropriately disposes/returns items.
Coordinates and supports deliveries from beginning to end.
Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices, and assists with product connections or returns.
Completes Opening and Closing Procedures.
Creates staff schedules, approves time in KRONOS, and conducts hiring interviews.
Inspects and cleans interior and exterior areas.
Provides full leadership over the store as Manager-on-Duty (MOD).
Walks the store, observing customer/associate interaction and providing in-the-moment coaching.
Ensures associates are equipped and prepared to deliver quality sales and service.
Shifts associates to areas of high customer traffic or hotspots as needed.
Validates that aisles remain clean, safe, and free of clutter.
Hands off shift observations in-person to the next MOD.
Funnels non-MOD activities to appropriate non-MOD leaders.