Outlet Server - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa•Ottawa, ON

4d•CA$18•Onsite

About The Position

The Server is responsible for providing an exceptional dining experience by delivering friendly, attentive, and efficient service to guests. This role involves greeting and engaging customers, taking and processing food and beverage orders, ensuring timely and accurate delivery of meals, and addressing guest needs throughout their visit. The Server acts as a brand ambassador, creating a welcoming atmosphere while maintaining high standards of hospitality, food safety, and professionalism. Success in this role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to exceeding guest expectations.

Requirements

High school or equivalent education required
Minimum of 1-year restaurant serving experience
Safe Food Handling certificate
Standalone restaurant experience
AGCO License
Smart Serve Certificate

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Greet each guest and provide superior guest service at for all company Food and Beverage operations.
Must maintain pleasant and courteous attitude.
Complete all opening and closing duties.
Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
Offer drinks and take food and beverage order.
Have basic knowledge of all house and call liquor.
Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
Check for quality after each course.
Refill all drinks when needed.
Maintain clean ashtrays.
Buss tables as needed.
Remove all dirty dishes and glassware from the guest’s tables during and after each course.
Totals bill, presents check, collects settlement, and takes payment to cashier.
Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
Transport dish cart to and from service station/steward’s station.
Stock server stations with all necessary items.
Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
Check out with supervisor before leaving at the end of your shift.