Outlet Server - HRC Atlantic City
About The Position
Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, encompassing 265 locations with Rock Shops®, Live Performance Venues, and Cafes. HRI also operates Hard Rock Digital, an online and retail sportsbook and internet gaming platform. Founded with an Eric Clapton guitar, Hard Rock boasts the world's largest collection of music memorabilia, exceeding 86,000 pieces displayed worldwide. The brand has received numerous accolades, including being honored by J.D. Power for outstanding guest satisfaction in its hotels for multiple consecutive years, recognition as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal, and inclusion in Forbes' lists of Best Employers for Women, Diversity, and New Grads. In 2021, Hard Rock Hotels & Casinos ranked first in the Casino Gaming Executive Satisfaction Survey for six of the last seven years. For more information, visit www.hardrock.com or shop.hardrock.com.
Requirements
- High School diploma or GED equivalents.
- Follows all food safety & sanitation procedures.
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
- In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
Nice To Haves
- In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
Responsibilities
- Taking guests through key phases of their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician.
- Taking guests' orders.
- Running food.
- Handling cash and other forms of payment.
- Making proficient sales transactions using a point-of-sale system.
- Properly checking I.D.s for guests who appear to be under 30 years old.
- Demonstrating responsible alcohol service.
- Demonstrating impeccable product knowledge.
- Suggestive selling using proven techniques.
- Answering questions accurately and politely.
- Satisfying any/all needs of the guests, regularly double-checking back with guests throughout their experience.
- Maintaining a clean and organized station, including pre-bussing and table maintenance.
- Performing opening, closing, and side duties, such as setting up/breaking down station, refilling condiments, and cleaning ashtrays.
- Demonstrating knowledge of all table/station numbers.
- Directing guests to areas and restrooms.
- Creating memorable experiences and entertaining guests to create “Raving Fans.”
- Practicing all general safety standards.
- Maintaining a well-groomed appearance.
- Following all uniform guidelines.
- Recycling products where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
