Outlet Host/Hostess - HRC Atlantic City
About The Position
Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries. The Host position is the initial point of contact for guests, responsible for creating a positive first impression. This role involves greeting, seating, and paging guests, as well as acting as a tour guide, communicator, entertainer, and memorabilia curator. The Host is expected to embody the spirit of a musician and ensure guest satisfaction by creating memorable experiences and fostering 'Raving Fans'. This job description outlines essential functions but may not encompass all assigned tasks.
Requirements
- High School diploma or GED
- Remaining calm in a hectic, fast-paced environment
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
- Ability to travel via auto or airplane for long periods of time
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines
- Practicing all general safety & sanitation standards
- Recycling products, where possible
- Maintaining HRC’s 5 core Values and Mission Statement
Nice To Haves
- This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving fans”
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
