Four Brothers | Outlet Server AM

Omni Hotels & Spas•San Antonio, TX

6d•Onsite

About The Position

The server will wait on tables promptly, courteously, and serve our guests with genuine care. This role requires knowledge of the dining room and full familiarity with menus and beverage offerings. The server will greet guests with a pleasant smile and superior customer service, take orders, answer questions, and offer suggestions on menu selections and daily specials. Communication with the culinary team regarding meal requirements, allergies, dietary needs, and special requests is essential. The server will record transactions in the MICROS system, adhere to cash handling standards, check in with guests to ensure satisfaction, and present accurate checks while processing payments. Maintaining cleanliness of work areas, processing station set-up and break-down, and completing side work duties are also key responsibilities. Ensuring tables are set up properly, including polishing and cleaning glasses, and providing service according to Omni Moments of Service Standards are expected. The server should be pleasant, smile, and greet all guests, using surnames when obtained. Cleaning, clearing, and resetting service areas, and protecting the hotel from liability regarding overserving guests are also part of the role. Any other duties assigned by the restaurant manager will be performed.

Requirements

Minimum 1-year serving experience.
Must have unexpired Food Handlers and TABC – or obtain upon hire.
Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.

Nice To Haves

High volume sports/live entertainment bar experience preferred.
Previous cash handling experience preferred.

Responsibilities

Knowledge of the dining room.
Must have full familiarity with menus and beverage offerings.
Greet guests when entering the restaurant with a pleasant smile and superior customer service.
Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
Record transaction in MICROS system at time of order and adhere to cash handling standards.
Check in with guests to ensure satisfaction with each food course and/or beverage.
Present accurate checks to guests and process payment.
Maintain cleanliness of work areas throughout the day.
Process station set-up and break-down and complete all other side work duties as assigned.
Ensure tables are set up properly, including polishing and cleaning glasses.
Service to guests according to Omni Moments of Service Standards.
Be pleasant, smile and greet all guests, using surnames when obtained.
Clean, clear, and reset service areas.
Protect the hotel from liability regarding overserving guests.
Perform any other duties assigned by the restaurant manager.