Outlet Sales Support Associate, Part Time - Outlets at Orange

Macy's•Orange, CA

About The Position

The Outlet Selling Team member drives sales and profit by serving and selling to customers. With a customer-first mindset, the associate welcomes customers, provides outstanding service, offers guidance and suggestions, and helps maintain an exceptional shopping environment. The role also supports merchandising new receipts, sales-floor recovery and maintenance, and sales-enhancement initiatives that improve the customer experience and store operating efficiency, including pricing, merchandise handling, and stockroom maintenance.

Requirements

High school diploma or equivalent.
Strong interpersonal skills and demonstrated ability to communicate and share information with diverse customers and peers.
Ability to read and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedural manuals.
Comfort using and navigating various technological devices.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.

Responsibilities

Provide a welcoming off-price service experience on the selling floor, at checkout, and in the fitting room.
Process point-of-sale transactions, including sales, returns, credit cards, payments, and cash counting, accurately and efficiently.
Meet company standards for loyalty enrollments.
Open at least one new credit account for hours worked up to 20 per week; the stated full-time benchmark is an average of two per week.
Acknowledge customers consistently and help deliver an outstanding experience reflected in Net Promoter Score feedback.
Stay knowledgeable about current merchandise assortments and new deliveries, and demonstrate interest in selling.
Merchandise new receipts and recover, replenish, and maintain the selling floor to prescribed standards.
Backstock surplus from new receipts.
Maintain fitting rooms and report maintenance needs to store leadership.
Ensure merchandise is customer-ready by addressing missing tickets and security tags, and moving damaged merchandise to the designated stockroom area.
Support logistics during high-workload periods, including markdowns, outbound merchandise pulls, and receipt processing.
Protect company assets and follow operational procedures for access control, merchandise protection, safety, and security of high-value goods.
Perform other duties as assigned.