Outlet Manager

AccorHotel•Los Angeles, CA

3d•$90,000 - $100,000•Onsite

About The Position

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.

Requirements

Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
Proven experience managing point of sale (POS) systems and related technology platforms
Proficiency with Microsoft Windows applications and general computer literacy
Excellent communication and organizational skills with strong attention to detail
Demonstrated problem-solving and conflict resolution abilities
Strong interpersonal skills with the ability to work collaboratively across all organizational levels
Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
Knowledge of food safety regulations, health codes, and sanitation best practices
Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
Ability to remain calm, courteous, and empathetic when addressing challenging situations
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Responsibilities

Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
Perform other duties as assigned in support of business needs.