Outlet Manager

AccorHotel•Los Angeles, CA

5d•$90,000 - $100,000•Onsite

About The Position

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.

Requirements

Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
Proven experience managing point of sale (POS) systems and related technology platforms
Proficiency with Microsoft Windows applications and general computer literacy
Excellent communication and organizational skills with strong attention to detail
Demonstrated problem-solving and conflict resolution abilities
Strong interpersonal skills with the ability to work collaboratively across all organizational levels
Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
Knowledge of food safety regulations, health codes, and sanitation best practices
Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
Ability to remain calm, courteous, and empathetic when addressing challenging situations
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Responsibilities

Lead and mentor the food and beverage team, fostering a collaborative and supportive work environment that encourages professional growth and development
Deliver consistently professional, friendly, and engaging service while ensuring all team members adhere to established service standards and operational procedures
Manage departmental budgets effectively, analyze financial performance, and implement cost-control strategies to maximize profitability and operational efficiency
Handle guest concerns with empathy and assertiveness, responding quickly and professionally to ensure guest satisfaction and loyalty
Maintain comprehensive knowledge of all outlet menus, pricing, and offerings to provide informed guidance to staff and guests
Ensure strict compliance with all health, safety, and sanitation policies, maintaining a clean and secure work environment
Attend regularly scheduled departmental meetings and communicate transparently with senior management regarding operational metrics and strategic initiatives
Analyze performance data and key performance indicators to identify opportunities for improvement and drive data-informed decision-making
Balance operational needs, administrative responsibilities, and team member well-being to create a resilient and motivated department
Perform additional duties as assigned, demonstrating flexibility and a willingness to support organizational goals