Outlet Manager

AccorHotel • Washington, DC

10d • $70,000 - $80,000

About The Position

The Outlet Manager oversees the short- and long-term planning and day-to-day operations of the outlets in the absence of the Food and Beverage Operations Manager. Responsibilities include payroll, scheduling, sales target achievement, cost controls, and colleague training, development, and performance management. The manager ensures compliance with company policies and procedures, service standards, and local regulations while achieving high customer satisfaction, quality service, and financial goals. The role supports the All-Day Dining restaurant, Lobby Bar, and In Room Dining, leading colleagues toward shared goals for guests, colleagues, owners, and the brand.

Requirements

• Proven track record working in 5-star luxury properties or equivalent establishments.
• At least 3 years in a management role, with experience in a Food and Beverage Manager position.
• Passion for guest service.
• Strong leadership, coaching, training, and motivational skills.
• Problem-solving and decision-making skills.
• Excellent interpersonal and communication skills and a team-player attitude.
• Analytical and detail-oriented.
• Product knowledge, including working knowledge of culinary, wines, and other beverages.
• Versatility, flexibility, and stress-management skills.
• Computer skills, including Excel and MS Office software; Micros preferred.
• Applicants must be able to provide proof that they are legally able to work in the United States.
• Physical ability to stand and walk constantly throughout the shift and lift, push, and pull up to 50 lbs.

Nice To Haves

• Degree or diploma in Hotel or Food & Beverage Management is an asset.
• Experience with Micros.

Responsibilities

• Ensure smooth and efficient operation of the outlets.
• Manage restaurant colleagues and oversee day-to-day sales and costs.
• Maintain Fairmont Food and Beverage service standards.
• Establish and maintain effective employee relations, appropriate staffing levels, and optimal labor productivity.
• Control stock and inventory for daily restaurant operations to ensure service levels are met.
• Monitor and improve operational performance by analyzing VOG, LQA, and Employee Engagement Survey results.
• Deliver excellent service by maintaining colleague morale and team spirit and following Service Essentials.
• Motivate, lead, coach, and monitor the performance of team members.
• Lead, mentor, and train the Food & Beverage Operations team and ensure service standards are followed.
• Oversee and coordinate recruitment for outlets.
• Act as a liaison between the Kitchen, Lobby Lounge, and front of house.
• Collect and analyze guest feedback to improve service and product offerings.
• Participate in the hotel's environmental program.
• Maintain a safe work environment and enforce adherence to liquor laws and health and safety regulations.
• Assist in developing and implementing Food & Beverage promotions.
• Complete assigned projects and side duties as required.

Benefits

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Dining and wellness discounts.
• Medical, dental, and vision coverage through the Benefit Plan.
• 401(k).
• Discounted rates on rooms, dining, and spa experiences at Accor Hotels worldwide.
• Learning programs through the company's Academies.
• Corporate Social Responsibility activities.
• Recognition and celebration activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed