Outlet Host/Hostess (PT)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

To greet and welcome guests to outlet, assist in seating and maintaining organization and order within the restaurant. Provide quality products, excellent service and a friendly atmosphere for all customers. Operate MICROS computer systems. Greet customers using eye to eye contact when they enter with a smiling friendly manner. Seat customers to their satisfaction by rotating stations for servers. Answer telephone within 3 rings using appropriate time of day greeting. Receive reservations and post in reservation book. Parties of 10 or more will be taken by management, if management is not available, get name and telephone number and the Manager or Assistant Manager will contact. Keep accurate seating charts. Check cleanliness of tables, chairs and floors, doors, windows, menus, report to manager need for new menus. Converse with customers, report any complaints to manager. Help restaurant employees if needed by pre bussing tables or clearing and resetting. Check computer systems for paper each shift. Restock all needed items for station and for deli area. Maintain proper sanitation, safety procedures and cleanliness in work area. Follow all policies and procedures outlined by Manager and the employee handbook. Act as an extension of the security department in protecting the assets of the hotel and all guests by observing and reporting and questionable activity. Assume all responsibilities as delegated by the Manager and do any or all other duties that may be required to fulfill customer needs and requests. Attend all meetings and complete online trainings. Thank the guests as they depart with inviting them back for their next meal or visit. Must understand and abide by environmental practices of the resort. Other duties as assigned.

Requirements

Applicant needs to be able to work in a fast paced environment
Able to work varied hours to include weekends and holidays
Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
Must be able to pass a background investigation and drug screen as a condition of employment

Nice To Haves

Previous greeting experience is preferred
MICROS experience preferred

Responsibilities

Provide quality products, excellent service and a friendly atmosphere for all customers
Operate MICROS computer systems
Greet customers using eye to eye contact when they enter with a smiling friendly manner
Seat customers to their satisfaction. By rotating stations for servers
Answer telephone within 3 rings using appropriate time of day greeting i.e. Good morning, afternoon, evening
Receive reservations and post in reservation book. Parties of 10 or more will be taken by management, if management is not available, get name and telephone number and the Manager or Assistant Manager will contact.
Keep accurate seating charts
Check cleanliness of tables, chairs and floors, doors, windows, menus, report to manager need for new menus
Converse with customers, report any complaints to manager
Help restaurant employees if needed by pre bussing tables or clearing and resetting
Check computer systems for paper each shift. Restock all needed items for station and for deli area
Maintain proper sanitation, safety procedures and cleanliness in work area
Follow all policies and procedures outlined by Manager and the employee handbook
Act as an extension of the security department in protecting the assets of the hotel and all guests by observing and reporting and questionable activity
Assume all responsibilities as delegated by the Manager and do any or all other duties that may be required to fulfill customer needs and requests
Attend all meetings and complete online trainings
Thank the guests as they depart with inviting them back for their next meal or visit
Must understand and abide by environmental practices of the resort
Other duties as assigned